Redpoint Mechanical Svc Ltd

John is super professional, thorough and runs a great business. I’m glad to have someone local and helpful to call for all our Pemberton plumbing needs!

Though the quality of work performed by Redpoint is adequate their service and response times can be found lacking. With more than one call coming in to them from my strata complaining about a lack of hot water including from a commercial kitchen after they had performed some maintenance work in the building. Despite impacting several holiday rentals and a kitchen they felt it was appropriate to wait, until the afternoon of the next day, and hearing from the strata manager, before they dispatched someone to reopen the hot water valves as they left closed. They felt it wasn't worth their time to dispatch someone after hours to fix their own mistakes despite the possible cost or inconvenience to their customers. If you need plumbing work done in the sea to sky corridor they are an option... unfortunately in Whistler those options are limited so take from it what you will. The service and attention to detail could use some improvement but at the end of the day the actual work is decent.

Not an honest company. Look elsewhere.

Terrible service. They were really quick to demand payment and put my project into the back burner for months.

We recently purchased a home in Pemberton. Just recently we experienced an issue with our pellet stove, WRM is our property manager and they contract with Redpoint for stove service. Craig and Rob attended and were fantastic, they serviced the stove and before leaving indicated that the stove was running and we were welcome to use it moving forward. We have been out of town since that day and have only just returned. Today I began the fire up process, however it would appear that the Auger is not working. I called the office and talked to Gwendolyn, who a) gave the impression of being annoyed at my call - why provide an emergency number if you don't have any interest in being helpful b) immediately began the all to common process of deflection "Haven't seen the report", "we don't service auger", "That is your responsibility", "Parts wear out". and finally "We don't provide service on the weekend". I operate two businesses in Whistler that often require mechanical services at all hours of the day and weekends and I have NEVER had a mechanical company tell me that they will not at least try to get out for a service. It is -13 and we have a 1yr old at home, having heat is a very real concern for myself and my family, Gwendolyn offered no solution other than to say, we are all off for the weekend, its not our responsibility. Gwendolyn, if your techs signed off on the service and verbally communicated that the stove was working and we were welcome to use it..... and it doesn't work.... who is responsible??? Is that how customer service works? If you paid for a car and drove it 2 blocks and it broke down, would you return to the dealership and pay more for it to be fixed or would you suggest that the dealership had failed in there service??? And for goodness sake, the stove was serviced on Tuesday, today is Saturday and you haven't seen the paperwork? I am so disappointed in your customer service. Shame on you. You are willing to take the payment but not the service responsibility.