West Coast Retina Consultants

never had an issue with wait time etc. great doctors and staff . very knowledgeable and helpful. been going to this location for a year now and have no complaints

I have so many complaints you better buckle up. 1. If you have an appointment time, please don’t expect to be seen until at last two-three hours after the scheduled time. The actual appointment takes not even 10 minutes, maximum. This isn’t even a one time thing, I’ve been coming here with my parents every month for the last year or so. 2. If you have a surgery scheduled, they will not tell you your surgery time until literally right before the surgery date. They will tell you the date, no problem, I’ve known about my dad’s surgery in March since January ... but why would they ever think it’s a good idea to leave a voice mail asking us to call back in order to ask about surgery time on the Friday before the Monday surgery? They close on weekends, by the way. 3. I’ve called back 3 times since the voice mail with nobody picking up the phones. I’ve left two voice mails to contact me back. Nothing. All within their working hours. 4. Been on hold on their Emergency phone line for about an hour (and counting) ... if this is how long it takes someone to access an emergency line, too bad for the patient, hey? That being said, some of the attendants are nice, so I’ll give you a star for that.

All doctors in the clinic are very knowledgeable, friendly. Due to my unique case, I have to go the the clinic at least once a year, and get to meet all doctors in the group at the Vancouver and Richmond office through the past years. The staff overall great and friendly to deal with. If it was not the incompetent technician who had to try 5 (FIVE) times to put dye into my blood for a retinal scan, and no apology was offered, a higher rating would be given.