Acqua Medical Centre

I don't believe I am treated well as a patient. Called this morning because my hands are swollen from a bad cat bit and wanted to see the doctor today. The reception answered sorry clinc is fully booked. I asked what can I do. The reception answered call the emergency or go to a walk in clinic. The reception hangs up on me before I finished asking for the next available booking. Called back a few times before she answers the next booking is next week. I got the feeling she don't want me there. The clinic rarely calls me back after test results. I guess the results are good so they don't call back. The doctor got me mixed up with another patient results and keep laughing at me afterwards. I know it's funny to have some serious bad results mixed with mines accidentally, but it felt like the doctor don't really treat me kindly. Half of the time now I am treated by a student doctor looking through my records and awkwardly trying to help me. I feel the clinic just doesn't value my feelings or well being. The relationship between me and this clinic just degrades over the years, nor do I know where to give feedback to the clinic. I constantly feel the clinic is just too over loaded with patients to give quality service. This is pretty bad compared to the retired family doctors I used to have.

Dr Shen is super helpful and she really goes above and beyond for her patients!