Dr. Shui Hing Lee

The technician was rude, arrogant, and inconsiderate, and had a bad attitude. The optometrist wasn’t thorough at all with his examination. The warning signs were there as soon as we walked in - small, cramped office and outdated equipment. A new prescription was written without properly checking for the most optimal vision option, and there was minimal consultation. It felt like the optometrist was just quickly going through the basic motions to just get the barest minimum done. This is the worst optometrist and staff that I have encountered, I have no trust in the prescription provided. I strongly advise others to avoid going to this optometrist - completely a waste of time and very frustrating experience.

Great experience, staff is helpful and Dr. Lee is detail oriented and patient. I had cornea abrasion and it didn't take long to get my appointment. Dr. Lee examined my eye carefully and ease the discomfort in the 1st appointment. It will be better if wait time was shorter. If it's an emergency, ask your family doctor to refer to Dr. Lee, he can see you very soon.

A family member of mine had an appointment at this office at 9:45am, the doctor was not present and even walked into the office at 10:30am. She was not seen for her appointment until over an hour after the given appointment time. This is completely unacceptable.

Rude man, rude staff. Sketchy credentials and likes to charge random things (and only takes cash) that would otherwise be covered by insurance. What surprises me is the amount of trust that he gets from the local elderly population despite multiple botched surgeries under his belt (more so than your average opthalmologist - just ask around Richmond!) Not only does he screw up the operations, but he refuses to explain what went wrong in detail (I doubt he actually knows). BEWARE. ESPECIALLY OF YOU ARE SENDING YOUR ELDERLY PARENTS FOR A CONSULTATION. AVOID AT ANY COST

Complete garbage service.