U-Haul Moving & Storage at 50th St

We recently rented the plastic moving boxes here. First of all - much less expensive than Frog Box. Easy to book, easytm to pick up and return. And the service was excellent! They went above and beyond to help us in a friendly manner. Highly recommend.

Their “Guarantee” means nothing. A month ago I requested a 26’ truck for pickup at a place that, according to their website, has Uhaul trucks for pick up; It didn’t. The nearest 26’ truck on the date I needed was over 50k away. I call to rebook as they don’t actually work with you, they just go ahead and book things hoping it’ll work for you. When I called to rebook I was able to get a 20 foot truck 15k away from my house from 0800-1500. Not bad, I understand, thank you. They Send me a confirmation email with a “guarantee” 4 days before moving I get an email “we’ve updated your order” not only is it not available at that location any longer, it’s only available at the 50k away one again, but 9 hours later than I need it. I call back as I’m now screwed. I move in 4 days, no company will have anything available. I get told “that truck broke down and this one is all we got” I ask them to check around the city, all they can offer me is a 15 foot truck from 0700-1300. I call to try and have it at least until when I originally booked it “1500” they agree and send another “guarantee”. Two hours later, “your order is updated” they can’t even honour the tome the “guaranteed” they want it back at 1300. Despite booking a month ago and going through all appropriate channels they can’t do anything to help accommodate as “Saturday’s are busy” I know they are, that’s why I booked a month ago. They don’t care at all as their practically a monopoly in truck rentals and their customer service is trash. If you can arrange anything from anyone else please do it. They’re a worthless, horrible, arrogant company.

Extremely busy location. Don’t bother calling. I waited on hold for 2.5 hours before actually talking to anyone. I was trying to fix a mistake they made when I picked up a trailer. By the time I talked to anyone it was too late. Extremely frustrating. Fairly poor phone etiquette as well, as they place you on hold without actually acknowledging that there is a human on the other end of the phone. I would give them 2 stars. They’re getting an extra star for the awesome employee who helped hookup the trailer though.

My son is moving from Edmonton to Langley. He got the 15 foot moving truck. There was a bit of a wait but the service was friendly and helpful once he was helped. I have used U-Haul a few times over the years and have always been satisfied with the service and the truck. Once my son was done and returned his rental he was happy with his experience.

Went in with a list of questions yesterday. Based on how a rental would work without a credit card, as I currently do not have one. The wait in line did take a while, it is a very busy location. However, the lady was super patient, was ready to answer all of my questions I had written down, and was great at explaining the process. The staff all seemed super nice and informative. Hard workers, as one guy was running around doing lots of things. I went home happy with my decision, and reserved a uhaul truck from that location. Will write another review after my moving day takes place. Thank you!