Promontory Dental Centre

My boyfriend has been here around 5 times to get fillings and other procedures.everytime we’ve been here everyone is extremely rude except the actual dentists (as we’ve seen a few of them) they are polite and quick and make sure your comfortable. But the receptionists are brutal and argue constantly today we realized we had an appointment booked and we’re not comfortable going in because of COVID we have a 3 month old daughter so u can imagine our fears. We called and apologized and said we will not be going in. She begins to argue with us saying how we aren’t at risk going and that only the doctors are. And how we are being extremely rude to other patients by canceling. She was arguing so hard enough that we had no choice but to say WE ARE NOT COMFORTABLE WE ARE NOT COMING IN and hang up! We will never be going back here.

I had gone in to get a tooth removed and Dr. Kim falied to diagnose a infection and procedes to opperate on tooth. Causeing freezing not to work. He broke half of my tooth off and was not comfortable to finish. Bleeding and in pain he sent to me to a wack job in ABBOTSFORD 0 pain meds nor did i have my vehicle. Complete nightmare and i am sitting at home all weekend in pain. DO NOT GO HERE. I REPEAT DO NOT GO HERE.

Dr. Kim displays poor professionalism, does not make you feel safe. Put your dental hygiene trust in anyone else

My family has been going to this clinic for the last few years and had always had a great experience until our last few visits. We usually saw Dr. Wong who was always gracious and punctual. I saw a female dentist for a regular check up about 6 months ago who had deplorable bedside manner (she didn't even tell me her name) and was pushing procedures on me. Despite this negative experience we decided to give it another shot and this week I had an appointment booked for a cleaning and check up. I had waited for 35 minutes after my appointment should have started and no one acknowledged that I was still waiting and so I had to leave. I understand an emergency may have happened but c'mon- keep your patients' informed. We have since found another dentist.

Beware!!! Dr. Kim is a general dentist trying to do procedures like 'pinhole' (gum surgery) best left to specialists like periodontists. He is clearly only looking to cash in for each $5000+ procedure and is incompetent in this procedure. This is very evident in the fact he only shows up to do the procedure and you'll never see him again. His team (assistant and colleagues) were highly convincing salespeople and he is unprofessional and is clearly just in it for the money. All his comments in my presence pointed to the fact that he doesn't care about his patients. Right after the procedure I was surprised at how many drugs I was being prescribed and he said in these exact words: "Looks like we pulled a fast one on you". This was totally true. I was told this procedure was 'non-invasive' with a quick recovery--that I could even return to work the following day. This is was not even close to the truth. I had a lot of pain and had a very swollen face for weeks that even my family hardly recognized me. The freezing during the surgery didn't take well and had to continually be redone. Half-way through the procedure I was left alone bleeding from my mouth so that Dr. Kim could take a 'break' (only to deal with other high paying customers). The bedside manner of him and his colleagues had much to be desired. The result was terrible, and although he admitted to being disappointed as well, he absolved himself of any incompetency by simply saying "it's a mystery" and implicating me in blame why it wasn't a success. The only mystery here is how he is still in business. In my opinion he is not compassionate, professional or competent. Stay far away from Dr. Derek Kim and anywhere he practices!