Creston Valley Hospital & Health Centre

I hope I never have a real emergency. The wait is regularly more then 3 hours just to be spoken to by a nurse to ask what's up then usually another 2 or 3 hour wait to be seen by a doctor.

Went twice just to pick up a test kit waited 2hours the first visit unable to wait longer left empty-handed second time had number 66 and number 63 was up waited again for extended period of time left empty handed was just there to pick up colon test kit.this place is so disorganized suggest you go elsewhere. Needless to say I guess I won't be getting this Dr ordered test done.

This place I was born and I’d say it has great service

I am here for vacation and I have high anxiety and I've already been there twice lol. I want to say this hospital and nice and I enjoy the doctors and nurses!!! They helped me relax both times. They didn't just give me medication and out the door I go, they talked with me and calmed me down. Thumbs up!!! The only thing I wish is more stuff, like pop/water machine, more stuff to read.

In the past month I have gone to the ER and also today I went for an ultrasound appointment. Nurse at ER wouldn't even let me into the triage room, and told me to take some gravol, and go home and rest. (Had severe abdominal pain and vomiting), then after finally convincing her that I needed some help she went to put an IV in, she didnt put if into my arm or hand, where my veins were popping out, she stuck it right into my WRISTBONE!!! It was so painful and i asked her to remove it, and she did, she told me to stop overreacting and calm down. After a few hours I finally see a doctor, who was VERY NICE, I had to wait 8 hours in the ER for blood tests to get done. Then wa sent to Cranbrook, had an ultrasound there, it was discovered that I had appendicitis and needed emergency surgery! What in the world is the point of having an ER if they can't get simple bloodwork done, when needed, ultrasounds when needed, nurses who have horrible bedside manner and where saying "take Gravol" is their catchphrase?!?! What if my appendix has burst?! Today I went for an ultrasound, which I had to wait 4 MONTHS for, and the tech was incredibly rude!!! Argued with me about what was ordered and said she didn't think it was all needed because I just had one a month ago. So have no idea if she did what was ordered or not. NEVER AGAIN! Waste of time, and you NEVER treat people, patients the way I was treated there.