Plomberie ML

Really personal service and great prices- very happy customer!

I hired plomberie ML to install a hydronic floor heating system for a new home. Mario Levac had assured me he was experienced with these types of systems, and said had installed several dozens of systems. There were several problems with the system he installed: it was impossible to heat the house correctly. Certain areas were way too hot, and others way too cold. Valves and joints were leaking and corroding. When power returns after an interruption, the system heats parts of the house to 30 degrees. Problems were reported right after the system was activated three years ago. It took several telephone calls and e-mails to get Mario to come by and attempt to fix the defects. Despite his numerous visits, several problems remained unaddressed. It was apparent that Mario had no clue how to resolve outstanding issues, and he was evidentially uninterested in figuring out how to do so. In desperation, I became a detective and determined that 1) thermostats were incorrectly connected, inverting zones, causing thermostats to send heat to the wrong rooms, 2) one thermostat had a defective floor sensor, 3) the main controller on one of the panels was defective. In absence of resolution from Mario, I called in another company who pointed out 2 more issues with the installation: the excessive corrosion and leaking is caused by an incorrect glycol mixture (probably using non-distilled water) and Mario had neglected to install the outdoor thermostat shipped with the boiler designed to render the system efficient. The system consumes far too much electricity without the external thermostat. Mario refuses to address the 3 unresolved problems. It's looking like I will need to hire another company to do so, spend thousands of dollars to have the problems fixed, and take Plomberie ML to small claims court to attempt to get my money back!

Never do business with this company! I'm not the type to have problems with companies, but phew, I've never seen such poor customer service. This is my third build and never have I received such poor after-sales service. In fact, their problem is the way they respond to customers. They are completely condescending. 1) in 2016, I wanted to bring back a part I bought there after a total construction bill of almost $ 20,000. This part had been requested of me by their plumber to install my fridge. In the end, we didn't need it. I wanted to bring them back by asking them for a loan, imagine a $ 7 coin. They never wanted to, they told us we didn't have our bill. We said we had just bought our whole house there. The owner dared to tell me, well, let's see we didn't really make $ 20,000 with you guys, we had to pay at least $ 7,000 in tax !!!! Imagine being told that, when you picked them to cheer on local ... 2) 2020 my two $ 400 toilets no longer work. They blew me so much this super hot toilet. We call them for the warranty. Until then the lady helps us without problem. But when she told me that I had to pay for the tanks while waiting for the reimbursement from the company, and in addition I had to pay the plumber's fees, it was true that I was quite disappointed and yes I told her about it. She replies that it was right for me not to fall in love with this toilet. He what !!! To arrange myself with the company first What !!!! Never should a person respond like that to a customer. And to top it off, telling him I don't know why they've been in business for so long. SHE HANGED ME UP TO NOSE! Loll I can't believe it yet. I better go buy a toilet at 1/3 the price per canac in this case. Happy gang shopping.

I did business with Plomberie ML to rebuild a complete bathroom. There was a glitch concerning the bath model ordered, but everything was settled in order and professionalism. Many thanks to Lise for her role and support in rectifying the situation. Very satisfied also with their service for the installation of the bath and shower. I will no doubt continue to do business with them in my next renovations.

We did business with Plomberie ML for the sale and installation of a water treatment system.