Consulate-General of Barbados

Ms Sandiford and Ms Douglas went far and beyond when assisting me with my concerns. They did not have to do as much as they did but they took the time out to polish every detail and for that I'm grateful. I felt as though I was being assisted by my mum.

Contacted the Consulate for information today and I was very pleased with the customer service I received. Kathy Ann was professional and provided exactly what I needed and followed up with an email. Kudos to KathyAnn and the Barbados Consulate for employing staff like her. Angela G

I never had a bad customer service experience like others have said however it is extremely difficult to do business with this consulate because of the hours of operation it would be extremely helpful if hours were from 7:30am/8:00am until 6:00/6:30 pm. Especially for those Bajans in precarious work situations who only get 30 mins for lunch and work far from Yonge with expiring Passports or who need helps with PR applications under Express Entry or Work Permits. UPDATE: So after contacting the consulate, i had a great customer service experience and the way to get around the issue of being at work is that they will email you the form to fill out with all the pertinent information then you just courier it in, to them with the payment and it takes 6 weeks. Easy!

The staff is rude and abrupt; they do not take the time to hear the questions being ask and far from trying to help with the person concern they want to know personal information that is not relevant to what the caller is calling about. I am through with contacting Consulate General of Barbados here in Toronto Canada, I will make sure to direct my concerns directly to Bridgetown Barbados. I feel the staff there needs to be change and act in a professional manner.

So accommodating and kind. Letitia (please forgive me if I’ve spelt your name wrong) went above and beyond to help me with my passport renewal!