Cornerstone Medical Clinic

After my family doctor retired I was so anxious about finding a doctor that my family and I could connect well with. It was truly a blessing to find Dr. Dong, she is perfect for our family! Dr. Dong is patient, listens carefully to all issues and is receptive to any questions we have of any ailments or concerns. She is very thorough at explaining diagnosis and treatments and makes us feel that we are being well looked after. Not only is she very calming but relates very well with kids. I feel beyond blessed to have my family and I under her care. The staff at the clinic is very helpful caring and accommodating!

This clinic's customer service representative will run it down. Dr Thomas Hong is great, but if he's serious about his job, he should send that customer service representative packing. She doesn't like the job. She repeatedly told me she has other thing to do, other than pick calls, and in a very saucy and unfriendly manner. She put me on hold 3 times, each time without warning. She is terrrible and I'll make sure to say this to Dr Hong if I ever see him again. This has been my worst experience in Canada with a customer service representative.

This doctor's office is located inside the Pharmasave in Burnaby Heights. You can enter the clinic through Pharmasave or use their separate entrance from the covered parking lot. The receptionists here have to multitask like crazy while checking in patients and setting up the patient rooms so some patience is required. Otherwise, the wait time from arriving, being assigned a room, to the doctor seeing you is better than other places. I do not recall having to wait long like over an hour at some other places in comparison. They do have an online booking system but I believe its for existing patients. In the online booking system I like that I can leave a note online and the receptionist responds through there. My doctor is Dr. Hong and I have no issues with him. He seems to have a good disposition, and he does put in an effort to get to the root of an issue unlike other doctors who brush off concerns without any reason.

This place is cash only for any forms or fees and the service is quite bad to be honest. Dr. Dong is nice but on mat leave. Dr. Kim needs some more customer service experience. They have an online booking system though

Reception has terrible phone skills, and even though it’s fairly new, the office is ugly, not as clean as you would expect for a medical clinic and uncomfortable.