ELNA Medical - Urology Clinic

If I could give this less than 1 star...I got this appointment as a cash patient (you would think a consultation at $240 would be thorough, but not the case at all!). I went for a gynological exam due to pain. No blood pressure taken and no temperature (to see the first indication of infection), but yet I was offered antibiotics “in case” I had a bacterial infection. I was also told that I might have a viral infection...so I was left wondering, viral, bacterial...any other guesses??? The ‘exam’, while not even complete as a regular visit, lasted 25 minutes and I was not better off than before. When I called the manager of the office to complain about the antibiotic guesswork, no taking vital signs, guessing at diagnostics, I was told very rudely “that’s how we do it here”. I wonder if these doctors and staff actually had to answer to patients instead of government, would the service be different? I can tell you that as soon as I got back to USA, I was prescribed tests and services so that a real diagnosis could be assessed. This visit was definitely not up to par as far as medical services go and I actually feel sorry for people who are stuck going to doctors who are not adequately trained for this specialized services just because their health insurance dictates. Worse than that though, is how I was treated after calling to complain. You would think they take complaints seriously as to better themselves like most businesses, , but no, they take the stance that it’s never their fault and that I was the problem! Well you know what? Wells Fargo agreed with me, so if the Staff and doctors are reading this review (and actually care how their patients feel), please treat people with respect and value, and know that it OK to admit you have made a mistake AND it’s OK to apologize for your shortcomings. In conclusion, YOU SHOULD TREAT PEOPLE AS IF THEY ARE PAYING YOUR SALARIES!!!!!