Britannia Medical Clinic

I have been going here for a year now, and along with my GP, I have met a few of the other physicians here for other concerns they specialize in and I can say they have all been super helpful! I feel incredibly fortunate to been seen and heard out by the physicians here for my needs and all the staff are friendly and polite in the clinic. Highly recommend this practice, as well as physicians and staff that work here, all are lovely!

I feel so lucky to have been able to get into this clinic. Dr. Ng is my families doctor and he is always professional and courteous. I have never had trouble getting an appointment with him, the reception is always friendly and has fit me in on the same day several times. Highly recommend this clinic.

I have seen my family physician here 3-4 times now. The front staff is inexperienced and not friendly as many previous reviews read. Not once has the doctor initiated small talk to see what is really going on in my life or ask any mental health screening questions. My appointment in 2019 ended with "you're too healthy for an annual physical, so you don't need to come in every year" and a request for a couple specific blood tests was rejected even though I was already getting other bloodwork done. My last appointment was booked for one issue as I told the receptionist on the phone and after discussed with the physician, she convinced me otherwise which I was not fully comfortable with. It was clear the physician did not read my previous history of specialist appointments in the past year, as she did not ask about them or make me know she was aware. I had one more quick question about another issue and the physician told me to book another appointment because she was running about 15 minutes behind. I will not be coming back and was extremely upset when I left. Seems like every time I was here I left upset. When you have an older, more experienced physician, yes, they will be late for almost every appointment you book, even by more than an hour, but when it's your turn all your concerns will be addressed, they will ask about what is new and going on in your life and you will leave satisfied. This has not been a one off issue I have had with this clinic and am considering filing a complaint with their college.

Was travelling from out of province, reception was friendly and patient with my questions about accessing clinic services. Wait wasn't very long, just over an hour I believe. Couldn't sit in the waiting room related to my condition and they were nice enough to let me know when someone was available to see me. Dr. Nguyen was really kind and empathetic, gave appropriate treatment and advice that saved me a lot of pain on my trip home. Overall I was really impressed with the care received from the entire team. Thanks a million!!!

This practice is run by young, inexperienced and unprofessional doctors and office staff. I am speaking of the asian doctors in this practice from my experiences. They do not listen to the patient and their concerns. They use biased decision making such as if they do not agree with what you are requesting they decline it for their own personal reasons. Such as a simple request for a doctors letter for work or other issue. The front office staff is rude and unprofessional. Again young and inexperienced. They cannot comprehend a simple request and they constantly ask you "why do you want to see the doctor". That is not your concern I will discuss what I want to speak with the doctor about myself privately. You are a receptionist, just make the appointment that's it. There is also a lack of parking there because of the location. I definitely do not recommend this medical clinic to anyone. Find a more experienced doctors office with professional doctors and staff. The only positive reviews of this office are fake by persons that only have 2 or 3 reviews to their name. What a joke this clinic is. I have had to resort to complaining to the College of Physicians and surgeons on the conduct of these doctors.