Cast Clinic at Foothills

Always a very busy place and the appointments are never on time. Book early as you will be waiting a very long time, and once you are in the exam room you'll wait some more. But, the people are nice and the office is clean.

I had an appointment at the Cast Clinic on February 26 2020. A few weeks earlier, I went to the Foothills emergency department because of a foot injury - I could barely walk. The doctor was helpful and friendly and showed me the X-ray images and explained the injury. At the Cast Clinic, first I was met by a woman who was stressed out and unhelpful. After the X-ray (performed by a really nice radiologist), I met a specialist who told me that there was nothing wrong with my foot and asked me why I did not walk properly. I was still in a lot of pain at the time. After that, she even said that I could start doing sports again. Surprisingly, she said that I could complain about the doctor at the emergency department which I don't want to do. They are very professional at Foothills emergency department. But I do want to complain about the Cast Clinic at Foothills and this specialist. There was nothing professional about my experience there. It is now mid-June 2020 and I am still in pain when I walk. Overall, I found it really strange that specialists are not able to listen to clients and give them advise that are just completely wrong. Doing sports on a hurting foot does not make sense and telling someone to walk properly is just rude.

Very rude customer service. I had a broken leg and I had to go to the clinic once a week to x-ray for it. Whenever I walk in I had to wait 10 minutes front of the front disk just to check in, and the receptionist is pretending she busy and when I asked to sit down on the chair in mean while until she can call my name, she freaked out on me the said i have to wait for until she done, and I can burly stand still using my crutches. Blaming it on the protocol and the how how the procedure is. Rude, not friendly, always you feel the are not happy with themselves.

Staff is super helpful and compassionate. They are efficient and willing to answer any questions you have.

Harmony has to be the best nurse EVER..