Grandin Medical Clinic

I'd like to share my experience recently with Grandin Medical Clinic. First off, I'd like to say that the doctors are fantastic. My wife's family and mine have been going there for years. But recent events forced my hand, and I had to leave the clinic and find another doctor. I saw the on call Doctor after I hurt my ankle quite badly;turns out it was broken and I needed to immobilize it for 4 weeks as per the doctor. Due to my occupation was not able to work. My employer required Short Term Disability forms to be filled out by my doctor in order to approve my pay after 5 days of missed work. I dropped off the forms only a few days after I saw the on call doctor. I just told the lady that I needed the forms before the following Friday (1week). She stated "Okay I'll let the doctor know". The following Thursday I still had not heard back so I called and the lady said "The doctor has up to 30 days to fill out the forms" I explained to her that they were important an I needed them ASAP. She simply said she'd leave a note for the doctor again. Another week goes by and I still did not hear back, I called 6 times trying to get ahold of the forms department with no success. So I drove down there to speak to someone in person. Explained to the lady in the forms department of my situation; that I won't be getting paid until I submit these forms. Same response, "I'll leave a note for the doctor". By this time I was on unpaid leave so I had to find a another Doctor/Clinic that could help me. I went to other clinics but they couldn't fill the forms unless I was a doctors patient and most were not taking new patients. Luckily I found a clinic that could take me on and got the forms sorted out on my first visit! I normally would have given Grandin Medical Clinic another shot. But having a family, mortgage and bills to pay... I can't afford to let this happen again. Grandin Medical clinic caused a major disruption in my wage, some financial hardship and a great deal of stress. Up to 30 days to fill out forms is unacceptable. I would hate for someone else get caught in the same situation as I did.

If you are fortunate to have..or can get..a family doctor at this clinic you're in the best of hands. We have had our family doctor, Dr. Zalasky, for 22 years. He is the absolute best. X-ray and pharmacy also at this premise.

Went in after calling and specifically telling them over the phone that I required a form to be filled out so I could return to work. Asked if there would be a charge and I was told they do not charge. Upon leaving. They hit me with a 60$ bill.

My 76 year old mom has been going to this clinic for 20 + years. She has been seeing Dr. Brocken and very satisfied with him. This week she called to make an appointment to get a requisition for a MRI that she is willing to pay for to shortened the wait time that she would otherwise face. The clinic recently switched to a call centre for appointments bookings and she was told when she called that she had to wait two weeks to see the doctor for the 5 minutes she needs to get the signed requisition. The clinic has a walk in clinic but they do not let people which Doctor is on call so this does not help her. Before the call centre she would book the appointment through Donna, Dr.Brocken's receptionist, who would realize that she only needed a few minutes and so she'd get her booked in. This tells me that switching to the call centre has made even harder for a patient to be in contact with their doctor, which can be very scary especially for elderly patients!

I love my doctor he is wonderful. But I felt like a school kid being reprimanded in front of a class. His receptionist raised her voice at me because I didn’t register my paperwork with administration before I went in. I honestly didn’t think about it. I just gave my doctor my paper work like I had done for the past 15 years and we talked about how I was feeling. I understand we all have a job to do but sitting there and raising your voice at me and talking down to me is unacceptable. I’m sure the rest of the waiting room sure enjoyed the show. I’m pretty sure he wouldn’t be impressed if I told him.