Viva Care Medical Clinic - Burnaby

Worst customer service I've experienced in a walk in clinic. One of the receptionists is extremely rude, and has no compassion. She refused to give me her name. The same goes for the clinic manager. Instead of diffusing the situation, she implied that I was in the wrong for saying that her olleague was rude and unhelpful over the phone for the second time. Not to mention that one of the doctors also gave me the wrong test, so I had to go in for my blood test again. I certainly will not go to this clinic again, and I don't recommend anyone else to go in either. I'm not the type of person to complain or to write a review, but this time I really had to.

Pick up the phone. I've been on line with the automated voice service for almost 45 mins. I'm constantly pressing 3 to talk to a representative but no one wants to pick up the phone.

Dr.Kim has been our family doctor for years. She is thorough and kind, I never feel rushed. She cares about her patients and will not hesitate to refer or order tests to address our concerns. Very grateful to have her as our GP.

Doctor in this clinic is absolutely terrible, they are rushing to listen to your symptoms. Not only that, the way they answer you with questions is as if you’re dumb or something, super impatience, rude and not caring as those are the factor of being a doctor. Well guess they are just there in a rush to rake in money.

Probably the worst customer service you will ever get. Booked my appointment days ago, came 10 minutes before and was told there is one person before me, waited more then 60 minutes, meanwhile more than 10 people went in before me... On top of that, on their loop screen they say they will bill $35 those who don't show up... I wonder if I can bill them for waiting way longer then my appointment time, probably equal to 10 appointments. False advertising that booking online will secure your time. Very disappointed if to say the least. You can definitely "walk-in" but to see a Dr. It is too big to request. Waste of time!