Walter C. Mackenzie Health Sciences Centre

This facility needs to train their male staff (in the IV department)to not walk in on patients using locked private bathroom without knocking. My mom had a male staff walk-in on her while she was using the bathroom and he didn’t bother knocking and just barged in after unlocking the door. Just want to give people heads up so nothing abusive happens in this place and the hospital can train their staff better avoid any abuse.

For a hospital it’s nice, I mean no one really wants to be staying here because that means you’re sick or had an accident. Maybe you’re visiting someone because of those reasons, either way it’s not the best place you want to be. That being said this hospital has a good reputation and is pleasant to be in. I was here to visit a friend and was able to find his room fairly easily. He has been taken care of very well and had good things to say about his treatment and the staff. I have come to this hospital many times over the years and have always had a good experience. As a side point, the restaurant on the main floor has good food and service and the staff is friendly and courteous. There is nice public artwork throughout the building and even an art gallery also. You can even find art work by Lucy the elephant. June 7, 2019 Great care and attentive service from all the staff we met. I brought my father in for day surgery, reduction of the prostrate and kidney stone break up. He will stay overnight to make sure his urine is clear. He came out of surgery into the urology unit 3E3. The nurses and support staff were friendly and courteous. I can say that our experience was a good one. It’s not like you want to be in the hospital as a patient but if you were this place takes care of you. Of course this is the same place as University of Alberta hospital. There are several places to buy food and gift shops, ATM machines. February 11, 2020. Dad has been here for 5 days so far because he fell and broke 4 ribs. Besides that the more serious thing is he has congestive heart failure. It’s not great and hard to know what will happen in the next little while but the care received has been good. Dad is in a semiprivate room

Majority of the staff are friendly and always try to make people feel comfortable and safe while in this hospital. The food here on the 1st floor is also pretty good for hospital food. The 5th floor has some of the most amazing staff I have ever met - very caring and compassionate. The doctors are very knowledgeable and the nurses are very thorough. If I ever get sick, it's definitely the hospital I would like to go to, knowing I'd get the best care possible.

Everyone I've ever interacted with here has been professional and helpful. Most are very kind and friendly and try to make an unpleasant time bearable if not almost enjoyable. This hospital is fantastic - and the food isn't so bad all things considered.

Nice and confusing. Don’t expect the secretary to be nice OR helpful. :) Let me wait in the wrong waiting room for an hour only to be told it was too late and the next appointment I could get could be upwards of a year from now.