Hertz

Pick up was ok but very poor process in place for returning the vehicle. Vehicle had to be driven into an underground parkade with poor signage and slipped into an empty Hertz parking stall if you're.lucky enough to find one. Make sure you take down the mileage, otherwise when you get upstairs, they will have to send someone down to read it. If anything, this process should be explained at pick up to avoid additional delays. When I turned in the keys, they couldn't find me on the list of returning vehicles. In fact, they couldn't find me anywhere in their records. Since I had to catch my flight, the counter agent promised to email me my receipt once.they figure it out. Two days later, still no receipt so I called to remind them to send it. Spoke to another agent who reassured me that he would send it right away. Almost a week later, still no receipt. Following up with them again because I need it for my business expense claim.

Really good service but the girl spoke way too fast to understand what she wanted me to do. So I had to make her repeat it..all is good maybe she should be advised that customers are not used to how things work and to slow down I

Had to exchange vehicle because of nail in tire. Process was okay but confusing as originally rented from Crowne Plaza location. Fees were absurd and was given two potential prices. Was told to check at counter upon returning new vehicle. Arrived just before 6PM on a Saturday to hand my keys to the worker, asked him the question about the amount I was charged, was told only his manager had access and that he’d ask. He takes the keys, goes through the door, shuts off the lights and never came back!! While I was waiting, 2 other people with reservations showed up for their rentals.... no one was there!! One lady had two small kids, a 4 week rental and had to book with Budget/Avis... what a mess! Why close at 6PM on a Saturday with people coming off flights with reservations! Hertz at the airport needs some fine tuning and perhaps a customer service workshop!

The employees here were very friendly at both check-in and check-out for our two week rental. We had rented an infant car seat as well and when we arrived at the airport to get the mid-size car, they gave us a complimentary upgrade to a mini-van which was super handy and extremely nice of them for our east coast tour with all the baby gear in tow. I would definitely use them again and hats off to them for being so generous. It was a great first experience in Atlantic Canada.

VERY slow, gave us a bad car, and made us wait for them to go and check the car while our flight was about board. You're better off going to Budget or Enterprise next door.