TELUS Health Care Centres

This clinic believes it is appropriate to fax a 300 page document with irrelevant information when a one page referral document would suffice. After replacing my fax ink cartrage and having my staff spend 30-45 minutes of time to ensure that no other relevant fax information from other clinics were sent to my clinic I began to understand how poorly managed this clinic actually is. I realize now that that this group cares nothing about other physicians in the region and does not take responsibility for their actions. After speaking to the reception and the clinic manager it is clear that "it wasn't my fault" and "mistakes happen", but clearly this type of thing is commonplace at this office. I would warn to everyone that mistakes in health care costs lives, if this is the way that the management and clinic treats patients and patient care issues I would stay away from this clinic for the sake of you own health.

I paid for Copeman because I suffer from a complex medical problem that was not appropriately treated through Alberta Health, but when business as usual at Copeman failed to solve my problem, the staff at Copeman did nothing. Yes, I was ill and in pain, but I did the research, I networked with professionals, and I identified and paid for treatment from healthcare providers other than Copeman. So if you wonder why I paid $4,650 for a LifePlus Membership of consistent mediocrity, you have keener diagnostic skills than anyone I encountered at Copeman. I will also note that Copeman never had a fully functioning computer system the entire time I was a client there, and given that they are owned by Telus Health, that is another troubling point to ponder.

A huge thank you to all the staff at Edmonton Copeman Healthcare for their excellent care! They went above and beyond helping me through a very difficult diagnosis. Dr. Plucinska is an excellent caring doctor and I would highly recommend her to anyone as well as Joey from Physiotherapy. I will definitely be a life long patient of theirs and would recommend them to everyone!

The province already pays the doctors on top of what these guys are gonna charge you for all the fluff...do yourself a favor and dont waste your hard earned money

I am always blown away by the quality of care at Copemans. Everyone is so kind and Dr. Plusinska is an angel. Low wait times if at all. The facilities are beautiful.