OriginElle Fertility Clinic & Women's Health Centre

I wish I could give this doctor and his practice no stars. I would advise anyone who is struggling with fertility issues to stay away, far away! Dr Tan and the medical director were unprofessional, unethical, rude, had no customer service, and run the office like a chaotic circus. Not only was he not prepared for my appointment despite having given him past medical files prior, but he also began asking irrelevant questions that were already answered on his personal intake form a month prior to the session which communicated to me that he didn't even bother to open my file prior to the appointment to review basic information about me, my partner and our medical history. Then, the doctor began asking me about my various blood levels and whether they were “okay”. Shocking. That’s his job to interpret test results; not mine the patient. He was constantly being corrected by his staff. The office manager admitted to the doctor not being properly prepared and giving us the incorrect appointment type (a basic first consultation) however despite that still wanting to charge us 650$ for the appointment. After sending countless emails they finally refunded only half the amount. The infertility process is stressful enough and it saddens me to think of other people wasting their time, money and emotions on an incompetent doctor with bad ethics, bad bedside manners and a disorganized chaotic staff; except for the receptionist who was great. No doubt his office will say that they spent time preparing my file, but they couldn’t even get that right; the file they created had incorrect and incomplete information. Quite scary considering all they had to do was transcribe the information from my prior medical records to their forms. Everyone has their day; Dr. Tan had his long ago.

Dr. S.L.Tan and support staff are amazing. I don't know why others are saying rude behaviour of staff. They are really supportive and answers all the questions/queries which we had. Five stars for the clinic.

We have had a wonderful experience at this clinic. In fact, we were previously at a different clinic and decided to switch because we were not receiving the support we needed. The entire Originelle staff from the receptionists to the andrologists to the clinical director are extremely accessible, friendly, and helpful. You will not be waiting long to have your calls returned or questions answered. We have felt comfortable and well cared for from the beginning of our treatment there, and this is really really important when going through the emotionally and physically taxing journey that is infertility. Thank you, Originelle!!

My name is Catherine Papatheofanous and I had the best service ever in the OriginElle Fertility Clinic. Dr. Tan is a MIRACLE Doctor!!!

I came back to Originelle after my maternity leave. I have left a review 2 years ago when I became pregnant and I was so very very happy to have a child. The clinic is the same as before, with the nicest possible receptionist, nurses, coordinators, ultrasonographer, and of course, Dr Tan, who is undoubtedly one of the most patient and knowledgeable fertility doctor in the world. I saw his name on the front cover of Fertililty Sterility 2019 which recognized him to be one of the top 40 fertility experts in the world. He is the only expert from Canada. I am so lucky to be his patient. I went through treatment last month, and here I am, with bHCG of 322. Pregnant again. Thank you and I love you all.