U-Haul Moving & Storage of Southside

Rented a van at 630 to get a good start to moving, showed up and used the app and all van numbers given were in the back behind other vehicles. Guys working wouldn’t help or open doors till 7.

Managed to book a truck the day of my move, in person. Staff were very friendly and worked very hard during such a busy move out day. Ended up paying 81$ for a 26 ft truck and only 5 hours to move. Will definitely use their services again next time I have to relocate! Thank you!

This is a very busy location, but I received prompt and professional service.

I was not even aware I would be receiving my refund in the form of a cheque. Only upon calling the location a couple days later was I privy to this information. I was under the impression that it would be put back onto my card. I saw on my contract that they put incorrectly my old address, they forgot to put the unit number. I would think that when picking up the truck an employee would ask what my new forwarding address is to send the refund cheque to. I made 10 phone calls and even showed up to the location, trying to rectify the situation and get my refund for almost 3 months. I have been continuously put on hold almost every time I called. Was told the manager would call me back. That they would look into it. Spent hours on the phone, mostly on hold. We booked the truck for before the location opened, however when we arrived we could not access the vehicle as there was other trucks in the way. We then had to come back upon the store opening and had to wait in a long line. We had booked the truck for before opening as we had to move two houses in the same day. It put us 2 hours behind schedule not being able to pick up the truck when scheduled. Also their check in service needs some adjustments. I had to do it over four times in the rain. The most frustrating part was that it kept telling me I wasn't at the location. My GPS was on and sharing of my location was allowed. I have never had an issue with any other location app or service. Honestly, the whole experience with uhaul was awful.

I got an email that my order was ready for pick up. I go to this location and wait outside for 20 minutes until they come out to see what I was there for and to find out my order was not ready. I didn't have anymore time to wait so I had to leave and come back the following day. The order was still not ready the following day and I had to wait another 15 minutes before being acknowledged by staff. I also asked if the boxes could be returned at any location and they told me yes. I purchased 60$ worth of boxes in case I needed them as this move was extremely time sensitive. I only used 2 or 3 of them and tried to return them at the location I was returning the truck to and they refused to return them. I also called customer service and they told me that the location shouldn't have told me they could be returned anywhere. So I spent 60$ on cardboard that went to the recycling because I had a flight to catch. Extremely unhappy with my experience at this location and I will not use uhaul again.