HECHT specialist garden - Benesov

Low cost.

A few days of joy, months of misery… .claim Hecht 26.4. In 2020, I bought a children's electric one in the Hecht store Hecht 59750 motorcycle. 1. I filed a motorcycle complaint in the store Done at 4.5.2020. Fault: The motorcycle switches on, but after adding the gas does not start. Answer: 4.6. 2020: Repair of controller electronics, machine tested and without defects. 2nd complaint: I applied in the Hecht store on June 17, 2020. Fault: After adding throttle, the motorcycle will not start - the same fault as in 105 / 20-000207 / REK. Answer: 17.7. 2020 - Machine inspection and wiring. Detected pulled-up and clogged gas connector handles. This connector and other contacts are freely accessible to control under the seat. By connecting and then testing the machine there was no defect. By ensuring relaxed contact with this is not a warranty repair. 3rd complaint: I applied in a shop Hecht 31.8. 2020. Fault: Not running, non-functional gas, non-functional brakes, according to the customer does not meet the standards and is dangerous for a child. 3. same defect, refund request. On September 25, 2020, I was again asked to reach the branch Hecht, I was expecting a refund or an exchange for new goods. Instead, I was presented with a broken motorcycle that does not drive. Justification: "Inspection of the machine revealed worn brake linings and stored brake lever cables and thus prevent proper operation safety switches in the brake levers which affect turn off acceleration. Brake adjustment and replacement, all inspection screw connections and contact falls within the normal maintenance of the machine and is paid service operation. For subsequent brake settings, see the subsequent price offer. " NOTE: The customer does not meet the conditions for a refund. No comments on paid repair, the machine sent back without repair. I didn't receive any price offer. I refused to take over the immobile motorcycle, leaving it I'm at the Hecht branch. I applied for an inspection to another Hecht service technician. On October 1, 2020, I was asked to pick up a motorcycle in Hecht. The motorcycle was immovable, the same reasons are given, see above. I requested a correction calculation that no one has shown me yet. I agreed to the repair as recommended by Hecht at my own expense. On 14.102020 I was to pick up a repaired motorcycle in Hecht. I invited my son to test the bike in front of the store manager. The motorcycle literally started above expectations, because again the gas regulator did not work, this time the opposite could not be stopped. A really dangerous thing for a child. A Hecht? How will he deal with it this time? I did not take over the motorcycle, I request a refund, I am waiting for the evaluation from Hecht again…

I highly do not recommend Benesovsky Hecht and the products of this company. From 5.8.2020 we have a mower for repair and in almost 4 months they have not been able to eliminate the problem with their product. Two meters of grass in the garden and I am starting to solve what we will mow in the spring and next year.

Nice service. They will advise and help.

Helpful staff, probably the best of all Hecht stores.