ProSpánek Nákupní park Severka

While we were at the store, the staff was completely gone. When ordering our new bed, tempura mattress and tempura pillows, everything was still fine. Delivery was supposed to be in 10 weeks, so we also ordered a remodeling of the windows for the tenth week, which we had planned for a long time, in order for the bed to fit in. The next day another call from the saleswoman, we arrange the details of the order. Great. A total, but really total, catastrophe since then. The 10th week is approaching, no one has let me know since we paid the deposit. Not even a silly email with "your order is being prepared". Absolutely nothing. I'm calling the store, nobody answers the phone. So at the end of week 10, I go to the store (which is more than an hour away by car, by the way), where the other saleswoman wonders if I'm lying and asks for my phone number to check that I really called the store. Even she is not able to tell me on the spot when the orders will arrive. The windows are already replaced. In two weeks, they'll call me to bring my order in a few days. It is therefore 12 weeks from the time of ordering. Of course, the bed will not fit, we have to take out the windows again, make the bed and put it on. I understand that this is more or less our problem. But if someone were able to tell me when my bed arrived, it would all be much easier. The only thing I can praise are the gentlemen who brought me the bed to assemble. They were very careful not to break anything, they took off their shoes, they were nice, the agreement with them was great, even though they didn't assemble anything in the end, because there was nothing. I then visited the store once more, I wanted to buy bedding for those great tempura pillows. I really hope that I will never have to go to the store again, because I can't stand another single silly joke of a very important saleswoman. I'm really disappointed.

Burned prices for ordinary foam mattresses and the service was not the worst, but for the price they have the goods could be more helpful and helpful staff.

Good selection, great presentation including testing of different types of mattresses and pillows. We will all consider, but we will definitely choose here. More such salesmen!

Pleasant service

Just like every store