Kuchyně Oresi

Absolutely perfect and professional approach of Mrs. Heier from the branch in Ceska Lipa. I can not praise her approach. were immediately recognizable. The graphic design was made within two hours and after consultation made changes according to the customer's wishes. Professionalism and experience could really sell. Technical knowledge is really at a very high level. The quality of the kitchen corresponds to the price. One door had a defect, but there was no problem with the exchange, so no problem. For me, I was completely satisfied. I also asked the kitchen for other companies, but communication of grapes.

STATEMENT OF THE ORESI STORE Česká Lípa on Mr. Šícha's review: Mr. Šícha complained about very slight defects on the shiny door, which could not be visibly photographed even in daylight and subsequently complained to the manufacturer - the French company Polyrey. Nevertheless, we accepted the complaint the next day after installation, accepted it and ordered a new door from the manufacturer at our expense. Mr. Šícha agreed with the deadline for their delivery within 5 weeks (this is custom production). This whole thing was subsequently repeated 3 more times for the newly delivered door for the same reasons at the request of Mr. Šícha. Throughout the complaint, the store communicated with the customer, the kitchen was complete (including the original door) and it was possible to use it without restriction, although for the above reasons, the settlement period was significantly extended. The specific time of handing over the assembly of the kitchen unit cannot be estimated in advance and even the evening time of taking over the work does not affect the additional recognition of a possible complaint, as was the case in this case. The connection of appliances and water to the goods supplied by our company (with regard to the warranty) can be ordered and we perform it simultaneously with the installation of the kitchen unit. Mr. Šícha did not request this service even after it was offered.

The kitchen was handed over to us with visible defects on both the pantry door and the oven door (with oranges). After nearly half a year, four identical complaints were resolved as the door came scratched 3 times. I do not recommend the shop because of bad communication between the shop and the customer. It was a standard complaint but at the store we were told that the so-called oranges, ASI, at the headquarters do not recognize. After 4 months, all doors finally arrived in order. If you order something from ORESI, check it out very carefully as it usually takes place at 9 pm under artificial light, because you plan your kitchen for 2 days and you connect the waste to the dishwasher and water, the battery to the water and the whole waste siphon + fume hood. Subsequent claims may not be recognized by this store.

Very nice Mrs. 😊

Pleasant environment I approach the manager to great satisfaction I recommend