Grenzpolizeiinspektion Nürnberg-Flughafen

Dear Madam or Sir, Sorry, I can not speak German well. That's why I prefer to speak in English if you don't mind. I need consultancy about an experience that I lived during the check-in process at Nürnberg Albrecht Dürer Airport last month. I had a flight on 4th September from Nürnberg to Istanbul at 03:00 AM. Around 01:00 AM I came to the check-in counters and I had an argument with one of the employers there. Then we solved the matter..My hand luggage was approved and it was under the limits. Afterwards I came to the gate where my flight took place. This employee that I had an argument told me that my luggage is over the limit which was already approved. He said my luggage is over 5 kilos. And forced me to pay 30€ for it. When I asked for a receipt he wanted to attack me and threw threatenings at me. The other passengers helped me and I still forced to pay 30€ to enter the airplane. This employee didn't give any receipts anyway. So I had to pay a price for my approved luggage with force. I wanted to report this situation to the police but I was frightening and shocked. I just wanted to get on the airplane and leave there immediately. After a month of writings with the relation service of the airport. They 'reported' that I didn't 'accept' the receipt! After this I decided to go after this case. And I want to sue these employee and PR-Management of the airport. They are backing up someone who threatens a passenger and demands money from him. Please accept this as a report and contact me. I don't currently live in Germany. Please contact with me ASAP. Thank you for your attention. Best regards Oguz Kaan Kilic

Blessed with incompetence and arrogance. Distribute punishments according to your mood without any legal basis. Wasting taxpayers' money on such staff.

Thanks for the help Thank you very much 👍

Hurriedly issued my replacement passport. Super nice and helpful. Thanks to the nice policewoman did not miss my flight. Many thanks

Thank you for the quick and unbureaucratic help in issuing a replacement ID for our son. With their personal commitment they made a great contribution to the fact that we could still have a carefree holiday despite our forgetfulness. 👍👍👍