Map
Detailed Information
- Place Types Insurance agency
- Address Martinstraße 16, 50667 Köln, Germany
- Coordinate 50.936405,6.959012
- Website http://www.salus-bkk.de/
- Rating 3
- Compound Code WXP5+HJ Cologne, Germany
Openning hours
- Monday 9:00 AM – 12:00 PM
- Tuesday 1:30 – 4:30 PM
- Wednesday Closed
- Thursday 1:30 – 4:30 PM
- Friday 9:00 AM – 12:00 PM
- Saturday Closed
- Sunday Closed
Reviews
Quick and solution-oriented help outside of the regulations!
I was helped quickly and in a solution-oriented manner. Even outside of the usual guidelines and standards. We responded very promptly and competently to emails. Hats off, it's super great
I had to call Salus BKK a total of three times for a simple insurance confirmation for the first enrollment at the university. The first time I contacted the phone a week before, I was dealt with within a few seconds. With the result that the document sent the insurance data of my father included, this is 50J accordingly would have noticed that he certainly would not like to study again. Another call followed, this time a much friendlier colleague, who sent me another four weeks later another erroneous decision (with the semester from last year). Then I called a third time. The coworker, which supervised me now was extremely unfriendly. Asked if you could give me the data again / confirmed, she responded particularly dismissive with the words: "How to confirm, I send you the items by mail and that's it". Now I wait again.
Conclusion: Incompetence and mistakes are tolerable but a friendly and helpful tone should not be too much to ask. After all, it's called "Service Center".
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