Phoenix GmbH

On 18.04.2019 I have arranged an appointment with your colleague, for a first consultation. Since I have noticed in my condominium of the old tenants that they have itched very much in their sleep. From my inexperience, I have discovered your platform online, and asked for help. The lady on the phone insisted On the 19.04.2019 a free appointment is available and if I would like to perceive. After the question about the costs, I was told that only after the reviewer was there, I wanted to tell them, because he should first check whether Pests are in the house. Of course, I was aware that even if there are no pests in the house, the visit was not connected free of charge. But the holiday surcharges apply, and the round trip calculated 90,00 € precipitate I was not informed. And in this industry, should be pointed out to the consumer, and not so expressed that would be incurred only after the consultation possible costs. In addition, the appointment was scheduled between 10-12h, I was called at 11: 30h that the assessor could be about 14 yet. And I have him on it, , please advise the 20min beforehand I will be notified by phone. He arrived without notice at around 1.30pm and he also has to be very direct Smelled, which was very unpleasant to me. He also calculated something without really consulting. In addition, the question from him, to myself if there are any pests, for what kind of pest I ask your company to answer this question, if you end up questioning me, because he himself is unclear about it. He has neither told that pests are in the house, nor that there are none. I wanted to have some advice, and not a mind-sprinkled detoxification calculation per square foot, with no precise clues about the pests in the house. Then just put me the 90.00 € in the nose. Such marketing is very unprofessional, so you should be aware of your employees. I have now canceled the order, although I actually wanted a consultation before a "job". I feel badly ripped off, because I work with clients myself, and advise you individually and also about the possible costs in advance.