Bestattungsinstitut KOOP

A great team

Thank you very much for the advice and support. We felt in very good hands with you.

You know it will happen soon, when it does then you are shocked and cannot think properly. Before Grandma's death, I had already emailed a few questions to Mr. Koop and all other funeral directors in Bremerhaven. Only one person got in touch the next day and that was Mr. Koop personally. We had a very nice informative conversation in which I noticed that there is still a lot to be clarified before the time comes. Then the day came and my Omchen passed away. It was immediately clear to me and my family that we would commission co-op. We went to Koop very spontaneously, we didn't know if someone had time or if we needed an appointment, we just went. We were warmly welcomed by the trainees, Mr. Koop immediately took a lot of time for us. Everything was explained and discussed. Our special requests were also met. We didn't want a pastor or a speaker, we wanted to do it ourselves. We were encouraged to do that, it felt so good. Everything was great. My Omchen would have been very happy. I thank you from the bottom of my heart, Mr. Koop and all of your employees plus trainees, she is genuine great :)

I am scared and shaken by so much unprofessionalism in such a sensitive area. To be honest, I have never thought before that in such a company you might encounter lack of empathy and lack of tact. Not yet talking about the disrespectful way of dealing with a loved one because they don't have the profitable means. I had approached the shipping company for a burial without the relatives knowing about it. ME, not the family! I was interested in asking whether there is a possibility that we, as close friends of the family, can contribute in any way that at least the daughters and grandchildren can go with them and what it would cost. I contacted the shipping company because my friend told me beforehand that she and her family were not comfortable with Koop, because they had received little information and, when asked, only "they are not allowed to approach the ship" and "ask" they stopped at the dike "as an answer and were treated quite unkindly there. The gentleman from the shipping company was very, very nice and explained to me that it was a silent burial, in which another deceased was buried on board with a funeral service. So no relatives would be allowed, unless one would "rebook". I immediately said no. Then he explained to me in a very friendly manner what the procedure, route and departure time is and what the name of the ship was. He told me exactly where I am with the family close to the ship (when leaving) to say goodbye there. According to Koop, we would otherwise have cried over every steamer that passed because there was no information. The opportunity to watch the funeral from afar from the dike was also mentioned by the owner of the shipping company, which we gladly accepted. Why I am writing this detailed description is that I believe that everyone has the right to grieve, even if one does not have assets. The families have the right to at least find out where exactly you can watch. That would have been Koop's job. Then the shock followed, until then we or the family had only encountered unfriendliness or clearance. My friend was called by a member of staff and was rightly told that she would not have made it clear to everyone that she shouldn't be on the ship, a friend behind the back of the funeral home would have called the shipping company to reorganize something. She should please find out who that was and she should "Dare not get too close to the ship" otherwise her father would not be buried. Are you crazy?! The gentleman from the shipping company spoke to Koop and was determined to only help. But to make something of it ?? As a result, we felt really intimidated and hardly dared to throw flowers out of fear of doing something wrong. You could have done so much without it costing you anything. The grandchildren could have given pictures (at your house or on the ship) or the relatives could have had a look at the urn, an hour before or similar. The answer to the review unfortunately shows exactly that criticism was not dealt with can be. If something goes wrong, you have to act constructively. To blame grieving unkindness also requires self-confidence, congratulations! I myself work in the hospital as a nurse and know criticism from relatives that is sometimes (unlike here) inappropriate. In spite of everything, an offer to clarify this story would have been correct and not a further inappropriate comment, someone would have acted wrong. In any case, none of my family, patients or the residents of some old people's homes (there is also a professional connection) enter this "shop" dead or alive. Thank you to the owner of the shipping company, otherwise there would have been no good memory of the farewell! EVERYTHING STILL INCREDIBLE!

Bad experience! After 3 burials, I thought my family was something of a regular customer. Not even close! We had no special requests and were straightforward. From the beginning we were made to feel that the funeral was paid for by the social welfare office. There was little information and service, but a choleric, unhelpful boss. The high point was the call from an employee who, for a vain reason, came up with a great story and almost finished a mourner, or even threatened her. When I confronted him, there was little excuse, just excuses, repetition of the threat, and a direct request that I should be careful that ... and I replied that we couldn't do anything about that ... and that I'm not playing security for co-op! My family and I are deeply shaken by so much brainlessness and piety !! One star is too much! Addendum: My accusations in the context of a Google review are quite concrete and absolutely justified. I had introduced myself when you entered your shop and briefly formulated my request! You can't get in any other way, you have to press the bell, probably due to the corona. That hadn't prevented the boss's choleric fit. By the way, THIS was not introduced when it appeared. And again you insist on your invented robber pistol. Neither me nor any other family member acted in any way against collusion - not even the lady who called the shipping company voluntarily (and not as "on behalf of the family"). (Here is a free country! Everyone can call any institution to ask a question or two in a nice way!) And your threat to my relatives was very specific: "If you approach the ship, your father's urn will not be taken away!" Nobody ever intended to approach the ship without authorization! Nevertheless, her employee literally wiped out a bereaved bereaved on the phone against the background of her emotional situation and put it under pressure.