Map
Detailed Information
- Place Types Car rental
- Address Hotel Rafael, Calle de Bulgaria, 2, 28802 Alcalá de Henares, Madrid, Spain
- Coordinate 40.481091,-3.376439
- Website https://www.europcar.es/es-es/oficinas/espana/alcala-de-henares
- Rating 3.5
- Compound Code FJJF+CC Alcala de Henares, Spain
Openning hours
- Monday 9:00 AM – 1:30 PM, 4:30 – 7:30 PM
- Tuesday 9:00 AM – 1:30 PM, 4:30 – 7:30 PM
- Wednesday 9:00 AM – 1:30 PM, 4:30 – 7:30 PM
- Thursday 9:00 AM – 1:30 PM, 4:30 – 7:30 PM
- Friday 9:00 AM – 1:30 PM, 4:30 – 7:30 PM
- Saturday 9:30 AM – 12:30 PM
- Sunday Closed
Photos
Reviews
They took a long time to attend to me, they only had one person. They left me the van that I had rented for them. The entire windshield was full of bugs, there was no water in the tank of the windshield, so that sometimes it was expensive to see, especially when you entered a tunnel.
The windshield was cracked and the van had some bumps that were not indicated to me when I handed over the vehicle.
It also took some time to deliver the car, nor was it checked with me, I found a key like a door or so inside the van and gave it to the Europcar staff.
They gave me a car that didn't seem very clean. 200 km after leaving Madrid I had to refuel because the marker told me that I was running out of gas. I was surprised because supposedly the tank was full and in 200 km gasoline is not used. I stopped, and the man who refueled told me that the gasoline did not enter the tank. He filled it up as best he could and it was only 15 euros. With 15 euros a deposit is not filled. And it is that apparently what happened is that the tank had two parts, one where the gasoline hose is put in and a smaller one that you have to open so that the air enters, if not, there is no way to fill it. No one informed me of this. Not even the poor man at the gas station who has been pouring gas for 30 years knew it.
Then I went more than 100 km with the beep because the car told me that it was running out of gas, when the tank was full.
When I finally reached my destination, two hours later than planned for these reasons, I got a warning that the tires are under pressure.
And it turns out that the back wheel was losing air.
I was talking to them all week to change my car, but they didn't pay much attention to me. They told me they would contact me, but they never did. Until finally the day before I returned to Madrid I was able to go to the airport in the city where I was to have my car changed.
ALL WRONG.
They gave us a car that had not been cleaned, I know because in the back seat there was a bongo (a kind of drum). The car itself left a lot to be desired with 82000 Kms., The wipers left uncleaned areas that made it difficult to see. The interior smelled of tobacco, I spent a whole pot of air freshener. When I delivered it, they told me that I should take it to the garage by protocol. The cleaning protocol should have started with them. Very bad experience, next time I will go somewhere else.
Good service and attention
Bad experience, we went to request a car and the price totally exorbitant compared to others. Finally we went to the airport. A pity that the user experience is so bad, instead of helping put many difficulties and make the price more expensive leaving you without exits. The truth was that we had to rent for the first time and I had a bad taste in my mouth.
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