Enterprise Rent-A-Car - Aeropuerto de Madrid-Barajas

¡Ojo! Due to the pandemic, the T1 location is closed-you need to go to T4 to drop off your car. Once there, the shuttle can take you to the terminal you need. It is a bit of a walk from the rental car facility to the bus, but we went from our car back to T1 in less than 30 minutes.

We landed pretty late in Madrid airport and ended up in a different terminal than where we were supposed to pick up the car in search for a SIM card. Took a bit of time to get a car from the different terminal but they were beyond helpful and sorted it out for us. The return process was also super easy and we ended up seeing the same person who was at the other terminal check out. He was beyond nice. Fantastic customer service. One of the best car rental experiences. Highly recommend.

My second best car rental experience. Stuff were nice and friendly, the car was perfect. Still, I'd suggest the company to inform all stuff members the difference between battery meter reader and fuel meter reader in the hybrid cars. An operator was almost convinced that I delivered the car with 3/4 fuel tank, and he was only looking to the battery meter, and then was saved by his/her college :).

The best car rental experience ever- the staff were very friendly and professional! (This google maps location led me in circles outside of the airport trying to return the car though- better to follow directions to arrivals)

Absolutely horrible experience with them!!!!! They take advantage of Americans and then leave you to suffer!! My flight got cancelled to Lisbon from Madrid and there was no way of getting to Lisbon for another 2 days unless we drove. Enterprise rented out a car to us to drive to Lisbon. They refused to give us a copy of the contract in the airport, but said they would email. Since we were desperate, we accepted. When we got to Lisbon, they had not sent us the contract. I was on the phone for 30 min asking for them to send the contract. When they finally sent it, it had the WRONG drop off location. Therefore Lisbon would not accept the car. We tried calling Enterprise’s office in Madrid, were on hold for 30 minutes and then they hung up on us. After that, every time we called they would hang up on us. We had to reach out to their higher ups all night to try to find a solution, with very little help. We were in a foreign country stuck with a car and the only solution was to drive back to Spain to drop off the car. Luckily Lisbon’s (NOT Madrid’s) office found the original documentation that had Lisbon as the drop off location and we were able to drop the car off a day later. Madrid’s office continued to charge us for a late fee, arguing we could not find the Lisbon office the day of the drop off and that’s why were late so I couldn’t even dispute the charge. Moral of the story....they have horrendous customer service that will purposefully ignore you if something goes wrong AND then blame it on you by charging you more money!!! Our short vacation in Lisbon was ruined by Enterprise in Madrid’s Airport. I caution any travelers from using this company.