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Europcar

Aeropuerto Madrid Adolfo Suarez T1, Terminal 1, 28042 Madrid, Spain

+34 911 50 50 00

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Detailed Information

Place Types Car rental
Address Aeropuerto Madrid Adolfo Suarez T1, Terminal 1, 28042 Madrid, Spain
Coordinate 40.4636958,-3.570376
Website https://www.europcar.es/es-es/oficinas/espana/madrid-aeropuerto
Rating 3.5
Compound Code FC7H+FR Madrid, Spain

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Reviews

Melina Schweizer (08/26/2020)

Grand theft robbery and preying on people after long flights. I reserved for USD1400 for a month and upon getting the car the price went up all of a sudden to USD3700, using the excuse that I didn't have insurance even though I did pay for it. Also they make sure the car is in another terminal so that they look super helpful when they manage to have someone drop it off. Total con artists. I returned the car at a local city agency after 3 days paying EUR700 and then booked the same exact car for EUR700 for a whole month. So basically, booking a car at Madrid Airport for 3 days costs the same as a whole month in the city. They should be ashamed of themselves. NEVER AGAIN.

Anibal Bonilla (11/12/2020)

I had to cancel my reservation because of the COVID-19 pandemic and Europcar will not reimburse me the over $200 I paid in advanced.

Caio Oliveira (01/04/2020)

The rental car service closes at midnight and opens just at 7:00am. So, if you arrive in the middle of the night, tired after a long flight, you have to wait until 7:00am to take your car. This service should be 24h. We waited until 7 o'clock to get our car, but when we went to the counter, the attendant told us our car would just be ready in one or two hours. So we had to wait one more hour. Then, at 8:00am we went to the counter again and there was a short line, but the two attendants took half an hour to attend three people. Meanwhile, all the others rental car's companies were fast in their service, because there was people arriving and no queue. It doesn't deserve one star because the attendants were very polite and tried to help, but their system is the worst.

Emmanuel Ballery (02/03/2020)

SCAM. Cars are damaged, a lot. And if you don't take their insurance, they'll find something wrong with the car and basically rip off your Mastercard insurance. Also, I refused to pay for something I didn't do, they charged my credit card directly without my consent. The man in the parking lot told me that "the vehicule was EOL and that we should have taken their insurance" ...

Jürgen Schwietering (07/12/2019)

All good with the car, but waiting half an hour at 42C to return the car is not a joke. No key drop during opening hours. They also claimed that we lost a compressor for the wheels which wasn’t there in the first place. That wasn’t a problem afterwards, however the contract wasn’t closed in front of my eyes which leaves a bitter taste because when you read the other reviews they don’t seem to be trustworthy at all. Hopefully I get proven wrong.

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