Avis Alquiler de coches -Valencia

DO NOT RENT HERE. They STOLE OUR MONEY and set us up to take an additional about €300 from us! We returned the car on time, everything is fine etc, we took pictures of everything in case they wanted to screw us which is what many people have told us about renting cars in SPAIN: they will always blame you for damaging/ stealing something and charge you extra if you don’t buy their insurance. We had our own car insurance so we didn’t buy their insurance. Since they thought we didn’t have insurance as in Europe credit cards are not widely used and they didn’t know that our credit card gave us full car insurance. They thought we could be EASY VICTIMS to steal from. A few days later, my partner got charged an additional €300 euros/about $500 CAD with no explanation, no email, NOTHING to explain WHY. We called our insurance company and they also couldn’t even see why we were charged. We went into the rental place and they accused us of stealing something in the trunk of the car used to cover something? I don’t even know what this is since I’m from Canada we don’t have this in the back trunk - it’s usually empty space in the back. Even the employee at Avis didn’t even know what this thing was. We didn’t think of this and did not take a picture of the back trunk. They picked something that no one would think of and then set us up by accusing us of stealing it??? We suspect a worker or the manager went into the car maybe took it and then accused us and said it isn’t there anymore so we stole it. A man on our airplane to Spain literally WARNED us this would happen. Also we looked like victims to prey on since we didn’t get their insurance. Before renting the car, they forced us to pay for the insurance, we didn’t because we had our own which they didn’t know about. They probably do this to other people who didn’t pay for insurance. They also didn’t give us the car we originally booked So we don’t know if this car just didn’t have this cover thing in the back trunk or someone set up us for it. There’s no before and after pictures or proof. But good thing we are insured by our Amex in which we used to rent the car and they will cover us for this cost of about $500 CAD. Please let me know if there is a Avis headquarters office where we can report this kind of CRIMINAL behaviour to.

Two weeks ago me and my pawl got scammed by Avis and this office did not wanted to help us. When getting a car from Allicante and bringing it back to Valencia we got charged 41 euro's more then discussed with the shopkeeper in Allicante. The only excuse was that it our own fault by sighning the 15 pages contract where he raised the price. I send them an direct email 2 weeks ago but no response at all. Also the Valencia office promised to get back to us but that also never happened!! I put the email in this review as well: Dear Juan/Guan/Jullian? You remember me(Dutch) and my Irish mate? We were the two guys walking in asking a price to rent a car. You did not have a small one but offered us a medium car for 119 euro's. We twice asked if there are any surcharges and you said two times no. 119 euros is the total price to rent the car including insurance. When I had to pay over 200 euros including deposit I asked why I had to pay that amount. You said there was a little over 80 euros as a deposit for the fuel. I agreed and gave my signature on the computer. Yesterday we brought back the car in Valencia and we were given a wrong price by you. Now we had to pay 160 euros instead of the 119 you promised us. We are shocked as we are on a budget and now have 40 euros less!! The hostel we stay at charges us 7 euros per night which cost us 6 days of accomodation which is a lot! I don't know if there something went wrong putting in the details to your system or just scammed us by lying to us. Your colleague in Valencia couldn't help us as we have sighned the document which you gave us information about. We trusted you and now we need to find a free place to stay at on our last days in Spain. Could you please check if you put it correctly in the system? And maybe make the price down to 119 as we agreed on? Would be great if you could check it and give a reply. Yours faithfully, Jetze Roskam +31617081684 Booking number: 950724935 Please discuss this with the employer and see if you can give back the money would be appriciated as I had to sleep at friends places due lack of money to pay for a hostel! This is so wrong!!

I had a great experience at this specific location AVIS rent car Joaquin Sorolla. Very help full staff I don’t remember all names but each one was very profesional I remember Javier and beautiful lady I forgot the name but it was at the moment a made the reservation 4 people and all of them was very very nice and cordial behavior. Thanks guys and I will definitely recommend this location for many reasons one nice staff and location perfect. Thanks

Very bad service by Alberto Gonzalez! Because of trafic jam problems, we delivered the car an hour to late back. The agent (Alberto Gonzalez) at the desk was very rude and start shouting directly to me. "These are not the rules, you need the bring the car back in time. This is gonna cost you money. You will gonna pay a day extra..." There where other clients in the office on that moment. The agent asked me very rude for the keys and said that he will send the invoice. To which I replied that I take responsibility for being late and that I pay this extra hour. He laughed this away and said "you will receive the invoice" Effectively 2 days later an amount for 2 days was taken from my account. I have sent an email to Avis customer service center on Monday 16 September and I'm still waiting for an answer.

At car disposal even if you were on time and the employer tells you its all OK, ask for a signed paper with the check in time, otherwise it seems they can write down you were late and charge you for an additional day!! and then ask you to provide proof that you were on time.. lol. I have sent them an email a month ago and they havent replied back yet.