Map
Detailed Information
- Place Types Car rental
- Address Estacion De Tren, Calle Pintor Oliet, S/N, 12006 Castellón de la Plana, Castellón, Spain
- Coordinate 39.988231,-0.052345
- Website https://www.enterprise.es/es/alquiler-de-coches/destinos/espana
- Rating 3.3
- Compound Code XWQX+73 Castellón de la Plana, Spain
Openning hours
- Monday 8:00 AM – 1:00 PM, 4:00 – 6:00 PM
- Tuesday 8:00 AM – 1:00 PM, 4:00 – 6:00 PM
- Wednesday 8:00 AM – 1:00 PM, 4:00 – 6:00 PM
- Thursday 8:00 AM – 1:00 PM, 4:00 – 6:00 PM
- Friday 8:00 AM – 1:00 PM, 4:00 – 6:00 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday Closed
Photos
Reviews
Had a booking for 8 days made directly with Enterprise (with email confirmation and stuff). Upon arrival was told that they don’t have a car and can’t help (not that they tried). Moreover, they said that they don’t have a car for next day or the one after. Some people got their cars after me, but the staff couldn’t offer an eloquent explanation why I can’t get one. A wild guess would be that I had a one way rental so they couldn’t be bothered to pick it up from my drop off location. I’ll never know the answer, but keep in mind that these guys will not care about you. They will not even bother to make a call in advance to let you know that there is an issue. Basically nothing guarantees you a car.
My experience with them was top-notch. In about 10 min tops they made all the paperwork and show me the car I booked. They put every scratch in the contract and explained to me about the renting process (I think her name was Jada - she spoke both Spanish and English which was a big plus for me because I speak very little Spanish). The car was cleaned according to the new covid standards right before I picked it up and it smelled like spring (think the guy who cleaned it his name was Tibi) I got the car on the 20th July with the full tank. Car worked perfect. I returned the car when I was supposed to. They returned the deposit back 2 days later just like they said they would. Certainly I will rent again with them. Highly recommend them.
The worst rental experience you can expect. We received the car with half tank. At the end of the trip we also left the car with half of the tank but they fined us for not filling the car with full tank and kept the difference from our deposit.
Now we are trying to get the refund but it seems just impossible to get in touch with anyone from central office. Our requests are ignored.
You should be ashamed for such low quality client service.
Cannot pay with a foreign crédito card
Ok
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