Hertz - Valencia, Aldaia - Bonaire Shopping Centre

Bottom Line: DO NOT RENT FROM HERTZ! This company, or at least their Spanish branch is run by criminals. Similar to other reviews I've just seen, my rental car had pre-existing damage that I did not notice during my pre-inspection (in the very dark garage with no assistance from any employees). I therefore became liable as soon as I drove it off the lot and didn't realize until I was on the highway and could hear the road as if a window were down. Not wanting to ruin my trip since I was on a tight timeline, I took pictures with timestamps/geotags at my destination as proof. Upon returning the vehicle two days later, all their employees insisted "We would never rent a car in this condition, it's your fault." They also charged me for gas even though I filled it up before return and the receipt showed I returned it full (successfully reimbursed... small victory). I built a very detailed case regarding the damage and sent it to the email provided by their customer service phone number. I wasn't contacted until 45 days after the incident, by a different email! The Hertz representative then took 7 days to respond to my first email, and five days to respond to the follow up email with a threat that if I didn't pay in a week they would take legal action. They also would not give a phone number for contact, only email. Horrible experience and rude staff all around.

The car was reserved to be removed after 10am. They had no cars. The incredible explanation, clear as it was for 10, had been given to another. We had to go have a drink while they "brought" more cars.

Not the place, what I like is Hertz, when I need to rent a van, the vehicles are very new, clean, the contracts are clean fast, I always trust them.

Good deal and price

Very fair hours to be in a shopping center, almost everything is vans few cars, good service, but little variety said