Alistair Thorpe Plumbers & Heating Engineers

Called out to estimate work for boiler replacement didn't bother to quote despite a courteous prompt. That's just rude in my view. Update - following this review I received a quote about 9 days after the initial visit, needless to say the work was not awarded to this firm.

Choosing a firm to do work on ones house is nerve-wracking. I made the right decision here. A professional firm. Mark and Sam were lovely. New boiler, some replacement radiators, plus a few other bits and pieces. Everything great. Am very happy

Very quick and friendly service. A pleasant ambience an all our party had different meals and all were enjord

Just got a new boiler fitted. Friendly and efficient, now we'll be warm for Christmas.

What a fantastic, professional, well priced and efficient company Alistair Thorpe are. Highly recommend, I have good reason to say this....... After contacting 4 local plumbers, only receiving two responses. I was told the expansion vessel needed replaced, however one company wanted to almost dismantle my house, whilst the other just kept telling me they would call back as they were busy at the moment. Both were pushing to have me replace the entire boiler. I was running out of time with a winter holiday approaching and a boiler that needed daily attention to keep working. I then reached out to Alistair Thorpe (who are slightly further away from me). The first call showed the professionalism, I was listened to as I explained the issue and what the other two plumbers had found. Immediately I was asked for the details of my boiler so they could pre-order the expansion vessel. Then given an appointment within the week. On the day of the appointment the well known issue with the O2 network hit (my phone is O2), however when the engineer struggled to find my house (it is not easy to find) and could not get me on the phone, he went to nearby houses and asked as opposed to using it as an excuse. Once here he confirmed it was definitely the expansion vessel. Within a matter of hours the system was fully functional again with the pre-ordered vessel. He left leaving no mess or trace he had been here, other than the fact the boiler was working obviously!!!! I will unquestionably be going straight back to them for any future work.