Tŷ Nant

Lovely friendly staff, who were really helpful with our two small children. The meals were delicious (kids' apple crumble smelt amazing but vanished much too quickly for me to check!). There was a notice outside saying that meals might be slow to arrive, but ours came promptly and staff were really quick to help. Definitely deserves 5*.

Worth seeking out now management has changed since February 2020. Food excellent and Covid measures good. Service could be a bit more attentive but definitely going back.

Starters didn't arrive

VERY POOR SERVICE. We went for a drink in the beer garden. After waiting over 45 minutes for 4 drinks and having been in once to ask where the drinks were, the staff's attitude was unbelievable. They were smirking and couldn't care less. We had to go in again and ask where 4 drinks were. (it was not busy)! They then said we cannot find your order........... A manager must have heard the conversation and intervened and asked what the problem was. She was brilliant. Issued us a refund receipt as we had to leave and told the staff off for their poor attitude in front of us! (not very professional). Well............ Weeks later shock....... No refund. We have been chasing ever since! No one cares and being told we will call you back straight away and well we are still waiting for that phone call a month later. Have just called them now asking where the refund was. The new manager did not know about it so then asked his boss Luci who was shouting to him to relay the message to us, instead of taking the time to actually speak to us we had a broken message of her shouting in the background! Unbelievable. We asked for the cash today to resolve this to be told, they will email the area manager again to chase it up! They are happy to take your money straight away on the same day, but a refund....... We have to jump through hoops and give our time by the looks of it! We were told 5-7 days for a refund then to be told by someone else 30 days. THEY DON'T KNOW WHAT THEY ARE DOING THERE! NO CUSTOMER SERVICE POOR ATTITUDE MAKE THE CUSTOMERS WAIT FOR DRINKS AND FOOD BY THE LOOKS OF OTHER REVIEWS. We went to support local businesses and chains etc during this current climate, wish we had not bothered. WILL NEVER GO BACK THERE AGAIN. SHAME AS IT IS OUR LOCAL!

Enjoyed a lovely meal in safe surroundings. A one way system is in place, with hand sanitizers at the entry and exit and also at other points around the restaurant. Lis, our server was welcoming and very pleasant. All ordering is done at your table, and nothing was too much trouble for lisa. We have visited the Ty Nant many times pre Covid, but this was our first visit with all the precautions in place, it won't be our last. Thanks Lisa, brilliant evening.