The Four Elms - J W Bassett Pub

The experience I witness was dreadful. How may I begin, they treated their customers absolutely terribly... They ordered a pile a drinks to a table who they have already paid... and demanded they must pay and his exact words were, ‘if you know they were your, don’t drink them’ but the young lads said respectfully, that ‘they are our drinks, and we have been drinking them all evening/night’... It must be the manager could not take responsibility of his wronging and blames all his customers/staff which was awful... They said there must only be one person using the bathroom... yet as an elderly person... they were beyond crowded and there wasn’t any sort of social distanting... I bring up the manager once more for his poor attitude and his behaviour was beyond disgraceful, whereas they should of accepted the responsibility of pouring the wrong drink, numerous people were given the wrong drink, and they were told ‘well you got to drink it and we won’t be giving you your correct drink unless you pay again !!!’ ABSOLUTELY disgusting, because of your error... your customers must pay again... where is the customer service there, young man... Truly horrid to see, any other pub would apologise and redo their drink, expressing their apologies. At the four elms... well expect to pay your drinks again.... Truly horrid service... The menu they serve was truly awful... for a pub menu, it was awful... there was hardly nothing to chose from expect from a burger or some steak, hardly nothing available for vegetarians/vegans... The menu was boring to look at... and the food was served almost cold and bland, and never get the Nachos... they were disgusting! There was no way I was going back to complain.. The manager would probably say it’s our fault... He would be crying if Gordon Ramsay said how truly awful their menu and food truly were... and the appearance. I can continue with all the negativity I experienced with this place... All I can say is I hope the Croft’s will open soon round the corner, they sell affordable alcohol and will not belittle you at any given moment. So until that is open I shall be going to my local Claude... DO NOT GO HERE, THE MANAGER IS A COMPLETE SCUMBAG AND LITERALLY CANNOT DO HIS DUTIES FOR HIS OWN WORKERS AND HIS CUSTOMERS !!

We went for lunch on a sunny autumn day and the beer garden is awesome. The service was good and safe. There is a great selection of beers and ciders. We ate burger, too dry for our taste but the chips were good.

Kid friendly but no under 18s allowed for lunch (at the moment) whatever that means. Drove from the M4 en route to Pembrokeshire. Not welcome here.

What a pub. Really turned this place around from its past infamous reputation. The last years this place has been a real gem around the Roath Splott area. Great barman, great staff, great beers and great food.

Excellent pub, friendly staff and customers. Food is high quality and love visiting when I can