The Pottery

Tastey food. Lovely welcome. Funny, attentive waitresses. Especially when they didn't have my dessert. Highly recommended

We have visited the Pottery for many years and have always enjoyed but lately even more pleased. My household left feeling beyond impressed with the strict following of covid guidelines from all members of staff. Extra effort has evidently been put in to place to ensure all customer's safety is met. Our whole experience felt comfortable, enjoyable and as "normal" as could be given the current restrictions.

#Edit: as you can see from the churlish, obstinate, stroppy attitude of the manager, there is absolutely no desire to listen and learn to their paying customers. The Pottery has struggled for years despite having various managers and refurbishments, but the standard of service is emblematic of the poor quality of employees. I would be amazed if they are still open in 3 years. The food here is average and the pricing is endlessly increasing to the point where - without a voucher or discount code - it isn't a particularly economical place to eat. The main problem I have is with the way in which the male manager at the door is over-zealousy enforcing the covid-19 restrictions to the extent that it makes paying customers feel deeply uncomfortable and, frankly, unwelcome. I've eaten out at 6 different locations throughout August, and also visited 2 European countries. They've all enabled a safe, but happy, consumer experience for their patrons without going overboard like The Pottery. I witnessed one man practically jump out of his skin after he dared to walk outside the designated circle to place his empty glasses on the bar and was subsequently barked at by the aforementioned man. I saw another customer openly complaining to the bar lady that he and his family felt unwanted there. I saw a family turn away at the door when they realised that it was like entering a bio-hazard testing facility. My family and i (who were regulars before lockdown) were appalled and won't be back. In fact, I'll actively discourage my friends and acquaintances in the Ponty area from visiting. If they can't apply the rules sensibly, then they should shut up shop now and spare us anymore of their incompetence and hysteria.

Was super impressed with the quality of the food, big shout out to Dave for helping us with our booking! The staff who waited on us were amazing and all so helpful and polite! We will definitely be returning for food here soon!!

Felt very comfortable here, staff well prepared and protected. Tables well distanced. Table service was excellent. Only downside, a/c was very cold but that said a good experience.