Trustplus

Just returned from Sainsbury Ward having spent 2 full days and one night there, the procedure itself was a great success and I have no issue with my consultant and his team. As for the Ward I have never seen such poor communication, ownership, leadership and lack of patient care. I do not propose to highlight every issue here but the major issues which I have to share with you are as follows. 1. I called for assistance using the call button and pushed this at least 10times over a 5 minute period before a nurse arrived. 2. This happened on 2 out of 3 occasions when I called for assistance. 3. After check in and completing paperwork I didn’t see anyone for over 2 hours. Complete silence until someone came into the room asking for my mobile number. Again. 4. Kitchen staff - I appreciate may not be your responsibility but they were awful. From asking me to order from the main menu while laying on a trolley by the lift on my way to theatre. I was on a liquid only diet after my operation for several days. 5. The waiting times were very long whenever I wanted something done, there was almost a that’s not my job attitude and I would wait again for the right person to arrive. 6. I made a verbal complaint and asked to see the senior person on the ward, this person arrived at my room as I was leaving and I made clear my dissatisfaction but wanted to just to get out of the hospital. I will be contacting you formally with my issues / concerns for a full investigation to be conducted. You must improve your patient care. I am paying a lot of money to go private and expect far better.

Dr Hamdulay is a superb doctor - very caring and ready to go the extra mile if necessary. Thank you for all you’ve done to help me.