Clock View Hospital, Mersey Care NHS Trust

My husband was transferred to this hospital aiming for better services but we were very very disappointed that the service of mental health ward was so poor. Treating patients like animals, without dignity. For example, ward staff wanted to prevent my husband from committing suicide, he was being taken off his upper clothes and only allowed to have a thin bedsheet. My husband was begging to have his clothes back and this was allowed until approaching visiting time as to prevent the patient's family from seeing what they were doing. The consultant psychiatrist, the nursing staff is subjectively and judgemental, he did not listen to the concerns of patients and relatives. A hospital is a place to treat patients, not a place to imprison patients. My husband was hospitalized for more than 2 months except for seeing doctors, clinical psychologists and nurses. There are no other activities and treatments. Last time, he was hospitalized in another mental health ward with a lot of activities like Occupational therapy, meditation, etc. One time, my husband saw the doctor. The doctor told him that I had nothing to help you at the moment but continued to leave my husband in the hospital for over a month! What kind of treatment is this? I understand the impact of the COVID-19 pandemic. Nursing staff have a heavy workload, but they should maintain the quality of care.

Total lack of communication between staff and patients. I learnt very early the only way to get the senior members of staff to actually help you is to kick up such a fuss and physically demand that your medical needs are addressed only then will they do anything to help you. It seems the higher your qualifications the less work you do. The ordinary staff are very nice and helpful. But cannot pass messages on to the senior staff or the senior staff choose not to act upon the patients physical requirements and repeated requests for help. A strict regime of authoritarian rule by the senior staff whose word is law when a doctor is not on the ward. Backed up by threats of 6 hour sectioning for anyone questioning their own little fiefdom. Never again will I allow myself to be treated with such indifference by senior staff members.

The world bad place to come as they are not the best staff a zoo can do better

Wow what can I say about my visit to Clock View Hospital. To Beth and Laura and the lass on reception, knew all allowed me the time of day to be heard and not judged. For that alone I thank you from deep within my heart. Maybe after 56 yrs I will now be allowed to raise my head from the darkness and hidden depths of Silence and Drowning. Four stars may one day become 5. Also to Joe Jones the decent meet and greet guy, thanks for your time and showing me the patients lovely works of Art. Keep Up the good work.

Absolutely loved this hospital, every one was wonderful from the staff on reception, to the lady I saw, even the canteen staff were nice