The Wellington Hospital, South Building

What an amazing experience I've had here! The nurses were fantastic and caring. Though I wouldn't want my friends and family to be in hospital but I would recommened the Wellington if needed be. 5 star!

I had a very disappointing service and an indescribably bad experience in your hospital (The Wellington Hospital London NW8 9LE) today. I can't believe that such a low-quality service comes from a famous private hospital in London. My husband has an appointment at 10:30 am because my husband doesn't speak English, so I accompanied him to see the doctor as an interpreter. We also got special permission before . We arrived at your hospital at 10:10 am. I was surprised to be refused entry by the security guard at the door.The reason he gave was that only patients were allowed in. I said: "I understand, sir, but my husband doesn't know English and can't communicate with the doctor. I was accompanied as an interpreter and had been allowed by the doctor last time 2 weeks ago." He said: "can't you understand what I'm saying? he is a patient, only he is allowed to enter alone." he spoke in a very tough and abominable tone. I said,'I know what you mean, but....' He interrupted my chance to explain again, telling me, 'you, get out, only he can go in.' I tried to explain again that if he doesn't have an interpreter, I'm afraid we might have to cancel the appointment because my husband really couldn't communicate with the doctor alone.' The security guard said,'I'm sure he can, because the doctor you see today doesn't need English skills at all. I used to be a physio doctor I know this well. If you want to cancel the appointment, please do it now and don't waste the doctor's time. When I heard his words and attitude, I couldn't believe it would happen in a famous private hospital. The security guard's name is Abdelrahim Hassan. Then I tried to contact Central Health Physiotherapy Team on my phone for help, and while I was waiting, the security guard came up to me and said in a warning tone, what are you doing? Are you trying to make a video? I'm warning you, I can call the police to arrest you and take you away if you do anything illegal. I requested to see the manager and please tell me your name. Obviously, my request infuriated him. He shook his nameplate in front of me for half a second and then put it away. I said I'm sorry, I didn't see it clearly. Please tell me your name. He showed me his name tag at a speed of 0.5 seconds again. I said, excuse me, sir, I am not English, English is not my mother tongue, your speed is too fast, I can not remember, can you slow down? He raised his haughty head and said in a disdainful manner and tone, Oh, that's your problem. At this time, a receptionist came up to me and tried to help me solve the problem. I asked the lady for the security guard's name, and he reluctantly showed his name tag in front of the lady. This time I had a chance to write down his name. After waiting, more staff were involved, and the security guard began to change his attitude and said simple sorry to me. I couldn't believe that a simple act of accompanying my husband to see a doctor was attacked by discriminatory language and a warning to call the police to arrest me. During the nearly 20 minutes of communication, he did not have the slightest attitude to help solve the problem, did not use polite language, and did not feel respected by him. On the contrary, he has been challenging my bottom line with an offensive, defamatory, slanderous warning and discriminatory language. I am sorry to say I can not accept his simple perfunctory sorry. Today, I would like to share my bad experience with you. I sincerely hope that you can choose your staff carefully after investigation. The reputation of a hospital depends not only on the quality of doctors but also on staff with courtesy and equal respect for guests. I will share my experience on here to remind people that sometimes people may not be able to enjoy high-quality medical services equally even if they spend money on medical care. I hope that your hospital will attach importance to improving the working attitude and quality of the colleagues and that your hospital will pay attention to the reputation accumulated over the years.

The treatment that I receive from this hospital is amazing as it helps me to heal faster. The staff is highly cooperative and one of the leading hospital that has the world’s best doctors.

One of the most amazing experiences. My partner came through as an NHS patient and was treated all round with an excellent service. He was kindly asked if he was happy to leave an online feedback on google when visited by a gentleman from the management patient team and I was most happy to do so on his behalf. Thank you so much for the lovely care and compassion everyone showed. 5 Star!

I had my Rotator Cuff Repair on the 25th November in the Platinum Suite which went very well. I cannot thank the Consultant Mr Ferran enough. Also Rony Berrebi the Anaesthetist, he was perfect at controlling the pain while the Awake Operation took place. I was then moved to the South Wing by ambulance for my overnight stay. Firstly the Ambulance specialists took great care in getting me over to the South Wing after my Operation. Next I had the wonderful Florence and Daniella look after me for the evening making sure I was okay. In the morning Jennifer advised me on the Physiotherapy and anything else that I would need for a full recovery. The last person that I would like to give special thanks to is Lynn who arranged everything for me to be discharged and kept me smiling. The Hospital and facilities are excellent and the Nurses and Medics and ancillary Staff were brilliant, kind, warm and friendly when nothing was too much trouble. Thank you.