Parchmore Medical Centre

High praises where it is due I would like to give high praises to the receptionist named janine. Few time I have called luckily I have got her. She has always gone out of her way to get my inquiry dealt with. She has a calm attitude and make you feel comfortable while talking to her.A big 👍to her.

Everyone appreciate that GP surgery (and most other medical/health institutes) are under pressure n 2020! Having said that the phone booking process at Parchmore Medical Centre starts at 8am, you are advised your number in the queue and after 20/30 minutes when your number is 1 and they about to answer, they or their phone systems drops the call!! Then you start the same process again, another 20/30 minutes later, if they answer, we were told that they have under staffed of doctors on the day and asked to call GP hub or somewhere else and they put the phone down on you!!! ridiculous and frustrating are the only civilised words I could write! We have been to practice in recent past when the staffs are chatting when the phone was kept ringing, one staff went out few times for a smoke in less than 1 hour!! This practice NOT run professionally to say the least. I sincerely hope the change in practice manager, staff with human attitude and much more professional planning on how to deal with under staff of doctors, staff mannerism and how to patients who are angry and frustrated with their services!!

Would just like to say what an Excellent Doctor Dr TROYAN is. Extremely caring and thorough service from this lady. She has helped me more in one year than any other Doctor or consultant in 35 years with same medical condition. Really feel she wants to investigate and help the most difficult of illnesses and wants to learn from this illness as well, as at present there is an unknown cause globally. She looks at symptoms individually and treats them accordingly rather than dismissing the symptoms under one label of illness and leave untreated as I've experienced with some previous Doctors. Many Doctors could learn alot from this very efficient and extremely caring Doctor. Her bedside manner is excellent and she is very receptive of how ailments effect us patients and takes this on board and responds in the correct way to find the cause before treatment is given as it should always be. Unfortunately this has not always been the case with some other Doctors and consultants. After many years of suffering with an unknown physical illness I begin to discover physical causes for this now. Massive THANK YOU Dr Troyan...you are like Gold dust ☺️☺️ I really hope you get to see this review or the staff show this to you 👍👍☺️ Would love to know where you will be practising in the future. Thank you for giving me part of my life back as I can now manage my illness better from the tests that you did ☺️☺️

doctors and nurses generally good but trying to get through to reception is literally impossible. I tried twice today and was on hold for an hour both times and then got cut off!!! when you call you are always at least number 30 in call queue....horrendous. and theres no online booking system and you cant go in to book in person, I tried that today but was sent away.

Even in an emergency you be lucky to get an appointment. 3 weeks i have been trying to get an appointment, was told no slots available call again tomorrow. After numerous attempts tying to get through the busy line at 8am still couldnt get anything in the day i had to book in advance for nurse to call. The date booked has now passed and still waiting to receive a phone call from the nurse. And this is a review for my childs Asthma!!! This is one of many issues i have with the medical practice been going here practically all my life and within last 5 years gone downhill ! Think its time to say goodbye.