Map
Detailed Information
- Place Types Hospital
- Address 3 Enmore Rd, South Norwood, London SE25 5NT, UK
- Coordinate 51.392971,-0.0676576
- Website http://www.countryparkpractice.co.uk/
- Rating 2.1
- Compound Code 9WVJ+5W London, UK
Openning hours
- Monday 8:00 AM – 6:30 PM
- Tuesday 8:00 AM – 6:30 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 6:30 PM
- Friday 8:00 AM – 6:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
"Terrible service from reception on the phone!"
I am Barbara's carer. She is 87 and has just been released from hospital with new medications, one of which i've had to cut because of an adverse reaction. Her blood pressure is now high. The receptionist, Lovelocke, just refused to write a note to one of GPs to book an appointment for tomorrow because i had not phoned in the 8-11 slot. Lovelocke was not impolite, but lacking in any sympathy for what is an urgent situation. 111 can't solve it - GPs are the experts on BP medication, as I've been told at the hospital recently. Her BP is not currently so high (over 180) to phone for an ambulance, though it may happen later - we had to call an ambulance twice over this before she was hospitalised. All Lovelocke needed to do was to make a note to GP in the surgersy - then they could decide if this was a 'nuisance' call or justified - but she refused to do this on several occasions. Apparently her supervisor was off for day, and there was no one else to give her advice, at what must be very busy time for this surgery.
I regret leaving my old surgery. Lines always busy n service is poor
This practice has really gone down hill over the years the reception staff are always busy plus u have to ring first thing in the morning for a appointment or use the app Tec with hardly any appointments on their plus some of the doctors and nurses are inconsiderate towards you and want u out of the room within minutes of walking in going to look around for another GP practice one that's got time and compassion for u as this one hasn't
It's a shame the practice has gone down hill so quickly since Country Park Practice and Denmark Road were formed. The majority of the doctors and the nurses have always been on point and quick to identify any concerns. However, I've been experiencing problems / issues for nearly over a year now and I have been waiting to see if the service would gradually improve, especially from the reception team. I've now been waiting for a prescription after popping in for an appointment yesterday and I have been informed by the receptionists they have a lot of prescriptions to be processed and I would have to call the pharmacy (Fishers) at 8pm today to check if they have received it. Needles to say they haven't despite my appointment being over 24 hours ago and my calls to the practice as requested by the reception staff to ensure that the prescription is followed up.
This surgery is just a joke. App not working no appointments over the phone. Ridiculous system. Only one Dr sharif is good. Rest will make you wait for hours and if you late 1 minutes they won't see you.
Just a joke. I don't understand why they still licensed their license should be cancelled.
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