BMI Shirley Oaks Hospital

I cannot express how appalled I am by this hospital and the service, or lack of, I have received. I am utterly disgusted. I had blood tests and various other tests here three weeks ago now. When I turned up for the blood tests they claimed they had no record of me on the system, despite having called me to book me in AND notifying my GP that the bloods had been booked in. They repeatedly asked me for a referral letter - which had not been sent to me - so luckily I had confirmation that it had been booked from my health care provider. Eventually, a very kind nurse - the only good part of the experience - offered to do the tests for me. Once the tests were done though she realised that the receptionist had printed my name wrong (despite the fact I had written my name down for her in clear capital letters) so we went back and it still took ages to sort this out. I had to rush off to an ultrasound appointment straight after but I was reassured that the results would take about 2-4 working days to come back in. I still have not received my results. The hospital has invoiced the health insurance company, who have paid them for all the tests, and yet despite the fact my GP, health insurer and myself have been repeatedly chasing them for two weeks, the hospital claims to have no record of me coming in. They keep giving different reasons for why they have lost my results - the wrong form went to the lab; they spelt my name wrong; trying to claim I didn't come in; the lab have the results but won't release them; the lab doesn't have the results. I am sickened by the incompetency and lack of reassurance or compensation they are able to offer, but most of all I just want my test results back! AVOID this hospital. I can't respond to the hospital's reply, so updating here to say that I have called that number several times and I get the same useless response - you have no record of me. My GP and health insurer have also taken this up with management and yet still no results...

Greeted at door by lady who encouraged me to use hand gel.Plastic gloves and mask.These are provided.Seen promptly by nurse.Covid test done.Hight weight noted.Blood test done.Heart tested.ECG.Charming nurse escorted me all the time.Hope to have surgery on Friday. I felt I was treated with respect and kindness at all times.NHS patient.Thankyou all very much.

Had my rotator cuff looked at, fantastic, just an inflammation but the doctor was ace.

Wonderful experience today I had such a lovely gentleman who took my blood tests, he made feel at ease and relaxed. He had such a lovely bubbly personality best hospital experience.

Good parking available and good options