Church Lane Post Office

Best service! would highly recommend.

I use this post office regularly and I can firmly say I disagree with the negative reviews. The people giving these negative reviews are probably the people who argue with the staff about things that aren't their fault I've always found they try and ensure my parcels can be sent as cheaply as possible (by using the sizing guide to see if I can be sent as a large letter rather than a parcel). Staff actively check the queue and do their best to keep it moving by checking if anyone just needs to shop counter as they can be served faster for example. My advice to people posting, is to remember it's a busy counter inside a small shop. Come knowing what service it is you need - you can easily find the maximum sizes allowed for letter, large letter, parcel etc online. Remember if you underpay for postage, the recipient has to pay a fee to recieve it e.g if you assume your parcel fits as a large letter when it doesn't. So don't take it out on staff if they charge you the correct rate for your letters of parcels and won't send it as a cheaper size. 🙄 My only suggestion to this post office, is to arrange times for business senders to drop off their parcels. Many people arrive with massive bags full of stuff to send and they should really be using the business service where Royal Mail collects that volume of parcels from the sender's house, rather than allowing these users to hold up the queues at a tiny postoffice branch during busy hours.

The guy who served me does not know how to charge for parcel he has ripped me off and i only notice this when I got home. I should of done what the customer in front of me did. Did not use the service as he was also trying to rip him off. what he is doing is charging you for small parcel for £3.10 and not £1.40 for large letter. I did not want to go to another post office and did not know 100 % that staff would do this to people. So be careful what they charge you. I wont be going there no more. fyi the person in front of me only had to small letters and tried charging him £6.20

Normally very pleased with their service but they have lately hired a new gentleman (the tall, skinny one). I’ve been going to this post office my whole life and have had no problems up until him. He is relatively new (a few months) and every time I go there he is either asking for help or stuck on what to do next. They need to stop him serving till he learns how the post office works and teach him to not get rude to customers when he is at fault and causing delays, trying to blame it on me because he is refusing a service that EVERY post office offers nationwide (changing coins to notes). From now on I will just be asked to be served by someone else.

There used to be a sign saying 'when the shop is open, the post office is open.' That's now changed. They would not let me put a pre-paid parcel, that didn't require a receipt, in the open sack right behind them. 'No. Closed.' I find they lack any customer service experience as I can be standing in the queue and they'll either be staring down at their mobile or they'll start talking to someone behind me in the queue. It doesn't have to be an amazing experience at the post office, but ignoring your customers just gives off a bad attitude and certainly will not make me want to purchase anything while I'm here. Thankful that I have a local Post Office, but the way customers are treated means if I can get away with using the post box. I will.