Arcadian Gardens NHS Medical Centre

I saw Dr Karim today, just to reassure me she asked me to go in and used her lunch break for examination. She is so caring, attentive and compassionate i couldn't wish for more from a doctor. Receptionist is always helpful too.

If I can give it 0 i would, me and my whole family has been coming to this surgery for a long time, since the new doctors and receptionists came along all went down the hill, extremely rude!! And they dont even listen to your problems only stick you with cheap pills.

I have been a patient at Arcadian Gardens all my life & never has it been as wonderful as it is now !!!!! The 2 amazing new Gp's, Dr Karim & Dr Perera are simply the best the surgery has EVER had !!!!! They are genuinely kind, supportive, knowledgeable & follow up what they say they will do. Their sheer professionalism and friendliness allows one to feel both confident & comfortable within their care. Both Gp's have been a much needed requirement to this surgery & simply the best Gp's one could wish for. The 2 Nurses are both delightful, offering the kindest care, their 'bed side manner' is exceptional, always a pleasure to see them. The Practice Manager Mr Evangelos, is a breathe of fresh air, always on hand if needed. Onto the NEW Reception Team - apart from the wonderful Lisa who is the original Receptionist & the kindest soul - this new team was urgently required to say the least. They are friendly, super efficient, remember me by name & go over & beyond their duties. Exceptional Customer Care is paramount & every member of staff at the surgery deliver this with care & a smile. Keep up the amazing work, this surgery has much improved since this new team of Gp's, Nurses & Reception team have arrived. They are simply the BEST !

What a waste of time ! Had a misscariage in September and was told nothing to worry about until I insisted to send the pictures and got response that maybe they should have change my contraception as it clearly didn't work and it WAS a misscariage. Noone ever saw me or offered any psychological help. Staff at the reception are EXTREMELY rude. One was pretending not to understand my accent even though my spoken English was much better than hers (who gave her that job??? )

My family and I have been going to this practice since I was a very young girl. My mum now elderly, my siblings and my kids who are all now teens continue to come to this practice. So it feels like family. I am so glad I can continue to come to this practice even though the other 2 GPs, both amazing physicians, have retired. The 2 doctors that took over; are very good, kind and professional, so it was easy to trust them with the care of my family and myself. For instance, recently I was having difficulties getting through to the hospital regarding a very important appointment. One mention to the female GP about the hospital issue and everything was not only resolved within hours, but I got a follow up call the same day from both her and the hospital. Also I started having extremely high BP. I called and the Male GP asked me to come in immediately, I was checked over and given prescription to take immediately. Over two weeks, I got 3 follow-up appointments with the female GP who each time monitored my BP, the effects of each bp med changed and involved me in decisions about my care and treatment. She also taught me breathing exercises to help calm me down and ease my high BP. She was patient and listened. She took her time to explain things to me. Her duty to care is exceptional. And that is why I will continue to make Arcadian Garden Surgery my family.