The Royal London Hospital

Transferred from another hospital for spinal surgery. Surgeons explained the procedure carefully to me in advance. So did the anesthetists, who were considerate calm and friendly throughout. Surgery went well. Ward 10e staff were super nice and caring, rooms are spotless, spacious and bright, with spectacular views from the upper floors. Sadly, post-op medical care was almost non-existent. Considering that the success of spinal surgery is inextricable linked to post op behavior and exercises, and that it wouldn't have taken much to instruct me, this seems unforgivably poor.

I used the urgent walk-in service on a fairly busy night. It took about an hour and a half in total which I'll say was a win given how many people were waiting. The staff were all very kind and doing their best to stay upbeat and keep people from feeling stressed which is always appreciated.

Today would have been my clinic appointment with the Gastro team. However I got a phone call to check in and see how I was doing, just as they would have been there. . I would like to say thank you to the team to show kindness support to me. I wish them all well and safe

No waiting time at all. We are extremely happy with the treatment from the A&E department. The team of receptionists, doctors, nurses were exceptionally professional, highly efficient, polite and very caring. God bless you all.

If I could I would leave zero start. They don't deserved even 1 start. The service is horrible they inform at short notice regarding the appointments. Literally less than 10 hours. Also they didn't even respected the second appointment arrangement they set up. It was supposed to be an appointment over the phone instead of face to face and no one even bother calling me.....I spend 2 hours trying to reach the person ( I can't call this person """" professional """"") with who I was supposed to have the appointment but the secretary service is so rude and unskilled. I'm speaking about one operator that transferts your phone call to the proper department. They need to get rid of her and get someone competent and willing to do her job. Also the response I've got regarding my appointment is "sometimes they can call you 3 hours after the time initially set up...keep you phone next to you..... Also it is possible that they will call you tomorrow." . And I 'm sure that if you miss the call even if it is the day after, they will not hesitate to blame you for that ! People have a live and they work. So if an appointment is booked at a certain time they are going to make arrangement to attend it. I took one afternoon off from my job for this appointment and people treat you like that..... it is unbelievable. It is unprofessional and completely disrespectful. Run away from them they are providing such a poor service ....... it is so disappointing ! What a poor service they are offering.