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The Bush Doctors

18, W12 Shopping Centre, Shepherd's Bush, London W12 8PP, UK

+44 20 8749 1882

Map

Detailed Information

Place Types Hospital
Address 18, W12 Shopping Centre, Shepherd's Bush, London W12 8PP, UK
Coordinate 51.5033687,-0.219588
Website https://www.thebushdoctors.co.uk/
Rating 2.7
Compound Code GQ3J+85 London, UK

Openning hours

Monday 8:00 AM – 8:30 PM
Tuesday 8:00 AM – 6:30 PM
Wednesday 8:00 AM – 8:30 PM
Thursday 8:00 AM – 6:30 PM
Friday 8:00 AM – 6:30 PM
Saturday Closed
Sunday Closed

Photos

Reviews

James E (11/23/2020)

Sadly the main reception staff have lost any compassion for the people that come to them for help. I am sure they have their own frustrations with being overworked and 'difficult' patients but they'd do well to remember that they are the first point of contact for people who may be suffering. They will make you feel bad for calling. I have seen them trying to send people away for being late when they were actually early (ironic as scheduled appointments routinely run over an hour late even first thing in the morning). Would look elsewhere if possible.

Joe Graves (10/26/2020)

This surgery should be reported to medical regulatory board for misconduct. My experience - Repeatedly told that a repeat prescriptions have been processed only to find arriving at the pharmacy they haven't due to either - disorganisation on the part of the admin staff or that an appointment was required to review before giving this and no communication was given - Being sent back and forth between the surgery and pharmacy for nearly two hours over a prescription issue error - My prescriptions being sent to a pharmacy the other side of London with no explanation - receptionist/admin staff lying about they have completed an order when it was never put in in the first place - Staff being obnoxious, unprofessional and lacking in respect for patients - After waiting for 40 minutes on the phone unable to get an appointment even for a date in the far future and told you have to phone again. Even though your prescription depends on this appointment. I've lived in various parts of London and can honestly say this is the worst doctors practice I've ever been at. Unfortunately during the pandemic I wasn't able to move surgery but I've never found myself in a position where I've wanted to leave a practice and find another in the same area.

Gil Freitas (12/23/2020)

Reception staff is extremely rude, insensitive and dismissive of patients. Total disorganisation when it comes to providing prescriptions on time.

Rang-ay May Avillanoza (10/18/2020)

Reception staff are insensitive of your situation. Does't help you. I had to end up calling 111 to find out where can I go to remove my stitches out of hours service. Reception staff are rude, they made me feel like they didn't want to serve people. Leaving this GP soon. I hope they find people who have the love for the job and that will treat people better.

Mansi Mai (10/29/2020)

Unfortunately, this is the worst GB I’ve come across in my life and I’m wondering how they employ these type of staff that deal with patients and elderly people . The service is appalling and the receptionists are rude and aggressive ,stressed all the time and can not control themselves when you point out their mistakes . They make you feel like you have called their home . Very unprofessional and careless. Also very poor communication skills . Our community in Shepherds Bush all have had bad experiences and the majority have reviewed it poorly . And unfortunately NHS haven’t taken any serious consideration of fixing this unacceptable GB. They have to learn basic respect and humanity when dealing with patients .

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