John Scott Health Centre

The staff at John Scott Health Centre - particularly the Heron Practice are extremely rude. They don't answer calls and hang up once they do. They are very dismissive, unhelpful and just overall not what you expect for a NHS service. I have been registered to this practice since I was a child and the service gets worst year by year. Better off waiting in a&e...

Always shocking, dismissive and rude service from reception staff. In an environment when you are vulnerable and feeling at your lowest when you are unwell its unacceptable to be made to feel worse! The doctor I visit is amazing but pre and post that interaction with the doctor the lack of manners, care and attention is unacceptable from the receptionists. I visited today and needed to fill out a repeat prescription alas the cedar practice side was closed for lunch and all I required was a form to complete and put into the accessible box. I approached 2 employees in the John Scott reception area which was open. They clearly attempted to dismiss me and were unwilling to acknowledge my presence, when they did after raising I was there they seem appalled I was asking them if I could complete a prescription form. They told me cedar Practice will open again at 2pm...this was at 1.05pm. As a full time employee I was unable to return at 2pm onwards. I asked if they could just provide me with a form as the box is available for me to put my request in which I assume is a process to assist streamlining appointments and taking up valuable NHS time. They again told me if theres no forms there then it would open at 2pm. All this time there was no pleasantries they were rude and abrupt and after every reply that was barked at me they continued to talk and tap on the computer. Manners do not cost anything and in an industry that is build around caring for people this is far from that vision.

Great service.. The ladies on reception are lovely, professional and polite. Providing a non-judgemental sexual health service for young women. Very great full for this service. The nurses are great too.

Absolute joke of a place. I realise that this pales in comparison to a lot of peoples issues visiting these places but still. They had nothing on the website to say blood tests start at a different time to the opening time. So turn up at 8:10, receptionist gives me a ticket for it and doesn't think to say something along the lines of "you realise blood tests don't start until 9?" I sit until 8:40am and then ask how much longer which is when I'm told 9am. There was also a woman waiting who'd been told they start at 8:30 who wasn't too happy to hear this either.

They care....