Grove Medical Centre

I would like to thank Dr Syed Ishaq Husain for his utmost professionalism, tenacity & work ethic this is my second time round I have sought after advice from him as he genuinely cares for your health & wellbeing & during these tough times dealing with a pandemic i think us as the general public want to ensure our doctors at the frontline are kept safe but also we have health needs that require professional help. I want to thank Dr Syed personally for understanding & showing empathy for what I am going through, as at times I felt rather helpless may he endeavour to progress his knowledge & carry on doing what he is doing which is what he does best which is being a genuine caring human being! Kindest regards, J

Pleased to give this high score because of the excellent care I received, in particular from Dr. Husain. His attentiveness and work to ensure patients are cared for is second to none I’ve experienced before. Felt at ease and in safe hands coming to this practice. Every issue is treated with consideration and the highest level of care. I would recommend to anyone. Thank you!

The GPs at this practice have been very understanding and take the time to listen to you. Doctor Hussein was particularly helpful recently. I can usually get an appointment very quickly too.

I have suffered for many years with a wide range of complex physical and mental health issues. This was the first practice I felt truly listened to and understood and as a result for the first time in 33 years I feel I have positive control of my future. Thank you to all the GP's and Dr Hussain especially for your help. There have been some clerical errors at times but we are all human and the effort they go to to make things right is above the norm. The reception team are listen and are very helpful and now that I've left London I will miss their friendly personal approach to their patients.

I used to highly rate this surgery as compared to others in London I’ve been registered with, the staff seemed to be very attentive and friendly, and wait times to get through on the phone or to get an appointment weren’t bad. However, it’s really gone down hill. I agree with other comments that Dr Ali lacks tact and doesn’t appear to be listening when spoken too. The reception staff used to be so lovely and warm, but now they aren’t - in fact I’d go as far as saying they’re downright rude at times. Have they changed recently? Kerry used to be brilliant but I’ve not seen her for a long time. Prescriptions are very often not completed properly, or not sent over to nominated pharmacies, even when it’s done well in advance of the three day lead time. Finally, my sister who recently moved into my house registered here on my recommendation. She’s receiving ongoing care as an outpatient, and has to collect weekly prescriptions. Almost every week they have got her prescription wrong or not done it at all, even though she requests every week through Patient Access. On a more positive note, Dr McGuinness is the exceptional. He takes the time to listen to patients, takes them seriously and is really pleasant to deal with. I went into the surgery to complain and was told I had to take a paper form and bring it back at a later date. As we no longer live in the 1990s, I emailed the practise manager instead - almost a month ago - and I still haven’t heard back. I’d avoid at all costs.