Home United Kingdom England New Victoria Hospital

New Victoria Hospital

184 Coombe Lane West, Kingston upon Thames KT2 7EG, UK

+44 20 8949 9000

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Detailed Information

Place Types Hospital
Address 184 Coombe Lane West, Kingston upon Thames KT2 7EG, UK
Coordinate 51.415848,-0.25396
Website https://www.newvictoria.co.uk/
Rating 4.3
Compound Code CP8W+8C Kingston upon Thames, UK

Openning hours

Monday 8:00 AM – 8:00 PM
Tuesday 8:00 AM – 8:00 PM
Wednesday 8:00 AM – 8:00 PM
Thursday 8:00 AM – 8:00 PM
Friday 8:00 AM – 8:00 PM
Saturday 8:00 AM – 4:00 PM
Sunday Closed

Photos

Reviews

Catherine Cullen (10/06/2020)

Recently attended for carpal tunnel release surgery, as well as hand therapy. From the reception staff right through to the nurses, surgeon, anaesthetist, hand physiotherapist, catering attendant and cleaners, every encounter has been top notch. The entire hospital is spotless and I was particularly impressed and reassured seeing the cleaners even wiping down the walls of the bay next to me once the patient had departed. I've really appreciated the personal level of service from each staff member I encountered that made a nerve-wracking experience as pleasant as it could be.

Andy Jones (10/26/2020)

The doctors and nurses may be very good but I will never know. I called today, the telephone receptionists lacked simple politeness when I called for an appointment. I decide to go elsewhere.

tania novachic (12/08/2020)

Due to unbearable pain and a year long wait on the NHS we decided to use our savings to pay for my surgery, this was my experience please excuse any typos it's only been 7 days and lots of meds :( - I had surgery on the 1st December and was warmly welcomed by the New Victoria. My room was immaculate the nurses were exceptional. Whilst waiting for my surgery my consultant Mr M Davis and his team were both warm and made me feel safe. When taken to theatre the nurse and the anaesthetist held my hand. When I eventually woke up my nurse Sybil stayed with me all night and was my angel! Thank you. Following a 4 night stay of the highest standard of care, food and support the pharmacist went out of her way to assist me. And to the porter who made me laugh. I'm so sorry I can't remember everyone's name but you all went above and beyond to make my surgery as pleasant as possible. Today the pharmacy arranged for additional medication to be prescribed as I was suffering terribly from nausea without me having to leave home , wonderful. I cannot speak for others but my experience was as it should be PERFECT. forever grateful x

Lauren Mulcahy (12/02/2020)

Writing this from the reception after being barked at in the rudest, just unprofessional receptionist who effectively yelled at me across the reception like she was a market trader because I was told to accompany my husband by 2 separate people as he would need support. She shouted so loudly at me and reprimanded like a naughty child. I was forced to disclose my reasons as to why I attended this in reception in front of everyone and my husband and I were left humiliated and embarrassed. Her manner was utterly unprofessional and disgraceful. I have to say I am grateful that we are just Nhs patients that were sent over here because if we had paid the earth and been spoken to like that I would be talking this further. Thankfully a lovely ward sister came to speak to me and apologised and sorted it all out, absolutely lovely lady and it has restored my faith that my husband is in good hands. I can safely say though I bet the negative reviews regarding the reception staff here all stem from one individual who should not be allowed to work around people.